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Student
amymathews
Posts: 1
Member Since: ‎09-19-2013
Message 1 of 10 (8,420 Views)

HP Envy TouchSmart Screen not Working

I purchased this system on 9/18/2013 and the TouchSmart screen is unresponsive to finger touch.  When accessing the Control Panel, I can open Pen and Touch but it does not do anything, nor does opeing Calibration allow finger touch to be recognized.  Please help!!

Student
alemes
Posts: 1
Member Since: ‎09-19-2013
Message 2 of 10 (8,403 Views)

Re: HP Envy TouchSmart Screen not Working

Hello,

 

did you get yours working?  My touch screen also stops working occasionally and then I noticed that I had to close some apps to make the touch screen working again.  IS this normal?

HP Support Agent
HevnLgh
Posts: 2,764
Member Since: ‎09-03-2013
Message 3 of 10 (8,371 Views)

Re: HP Envy TouchSmart Screen not Working

Hi Amy,

 

Sorry to hear you are getting an unresponsive touchscreen on your ENVY TouchSmart. Can you please give me the exact model number. Hope to hear from you soon.

 

Thanks,

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HevnlghHelP
I work on behalf of HP
PhD Student
GeorgeFN
Posts: 776
Member Since: ‎02-10-2011
Message 4 of 10 (8,359 Views)

Re: HP Envy TouchSmart Screen not Working

Perhaps this HP article about Troubleshooting Touch Screen Issues in Windows 8 will help.

Take a look and let us know if it helps or not.

Thanks,

 

GeorgeFN
I work on behalf of HP.
Honor Student
Rudra007
Posts: 4
Member Since: ‎12-25-2013
Message 5 of 10 (7,889 Views)

Re: HP Envy TouchSmart Screen not Working

 

I have bought HP ENVY 15t Quad Core Touch Smart laptop with Win 8.1 ... SInce the day it is arrived, Touch screen disables by itself after working for few minutes... 

 

On restarting the laptop, touchscreen works fine again... Then Boom, touch screen doesnot work again after few minutes...

 

Tried searching everything on control panel... Nothing worked so far...

 

Any help is appreciated !

HP Support Agent
Sparkles1
Posts: 3,703
Member Since: ‎09-02-2013
Message 6 of 10 (7,746 Views)

Re: HP Envy TouchSmart Screen not Working

Hi Rudra007:


Thank you for query.  I am elated to be of assistance!

I understand that the touchscreen on you new notebook works on startup, but then it immediately stops. Have you tried running the "HP Support Assistant", to aid in updates and resolving issues? click here.Here is a document on "Using and Troubleshooting the TouchPad (Windows 8)"  click here. Have you tried running the windows troubleshooter ( Windows +C to open charms. type in troubleshooter) to aid in resolving issues. If you are still unable to resolve the touchscreen issue I would contact HP technical support.  Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl.

 

Sparkles1
I work on behalf of HP



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Grad Student
lil-liebe
Posts: 203
Member Since: ‎06-20-2012
Message 7 of 10 (7,702 Views)

Re: HP Envy TouchSmart Screen not Working

Hi,

 

This document may help:

 

Troubleshooting Touch Screen Issues in Windows 8

 

Also, it may be worthwhile to make sure the touch screen drivers are enabled in Device Manager:

  1. Press the Windows logo key + X.
  2. Select Device Manager from the list.
  3. Click the little arrow next to Human Interface Devices to expand the list.
  4. Click the touch screen driver (in my case, NextWindow Voltron Touch Screen).
  5. Right-click, and select Enable from the list (if the driver is not already enabled).
  6. Click Yes if a dialog box openas and asks if you are sure you want to enable the touch screen driver.
  7. Restart the computer.

 

If the driver is enabled, and the touch screen still does not work, check for driver updates:

  1. Press the Windows logo key + X.
  2. Select Device Manager from the list.
  3. Click the little arrow next to Human Interface Devices to expand the list.
  4. Double-click the touch screen driver.
  5. In the window that opens, click the Driver tab.
  6. Click the Update Driver button.
  7. In the Update Driver Software window, click Search automatically for updated driver software.
  8. If updated driver software is available, install it.
  9. Restart the computer.
~Lil.Liebe

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Honor Student
Rudra007
Posts: 4
Member Since: ‎12-25-2013
Message 8 of 10 (7,691 Views)

Re: HP Envy TouchSmart Screen not Working

Hello Sparkles,

I have updated the drivers through HP Support assistant. Now, graphic card is giving some error on Win startup. I wish I could attach file here to show the error msg. Also, fingerprint reader is working but not aligned with the webpages or win start up. Sound quality is also very poor with very high volume, I cannot hear it well until I use earphone.

Please, help me to resolve the issues. I am worried not to run out warranty until we resolve all issues.


Kind Regards,
Prasad
HP Support Agent
Sparkles1
Posts: 3,703
Member Since: ‎09-02-2013
Message 9 of 10 (7,474 Views)

Re: HP Envy TouchSmart Screen not Working

HI Rudra007:

 

Thank you for your reply.

 

As you are in warranty, you can call our technical support and they will glad to assist you, in resolving all the issues. Also they have the capability of remotely accessing your computer, so they can see any error messages. You could also inquire about an extended warranty if you are interested. The contact information  for HP support, is in the 6th post down on this page. For your convenience here is a link to Using HP SimplePass Fingerprint Reader (Windows 8)

Sparkles1
I work on behalf of HP



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Honor Student
andrzejmocny
Posts: 2
Member Since: ‎04-10-2014
Message 10 of 10 (5,490 Views)

Re: HP Envy TouchSmart Screen not Working

Hi

I have just bought hp envy 15t - j100 and it doesnt seem it has touch screen is it possible?


Sparkles1 wrote:

HI Rudra007:

 

Thank you for your reply.

 

As you are in warranty, you can call our technical support and they will glad to assist you, in resolving all the issues. Also they have the capability of remotely accessing your computer, so they can see any error messages. You could also inquire about an extended warranty if you are interested. The contact information  for HP support, is in the 6th post down on this page. For your convenience here is a link to Using HP SimplePass Fingerprint Reader (Windows 8)




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