Question
HP Touchsmart 310-1125y screen won't display
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Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 11 of 16 (1,891 Views)

Re: HP Touchsmart 310-1125y screen won't display

 

Rterry418,

 

Here are a couple options I can provide for you:

 

Normally we have a parts store that carry parts for the PC’s, but screen is not available through that department. But if you click on this link it will give you a list of re-sellers that might have what you need.

 

Also depending on if you have any warranty remaining on the PC you can call in to HP help desk at 800-474-6836, advise them of your issue and what you have done and see what options they have.

 

Last option would be to take the PC somewhere locally for the repair.

 

Hope some of these options are helpful.

Thank You

 

 

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Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 12 of 16 (1,886 Views)

Re: HP Touchsmart 310-1125y screen won't display

 

Jxhawk06,

 

I am in agreement with you that there is a hardware issue. See the post above that I just made to a customer regarding the same issue.

 

Hope some of these options are helpful.

Thank You

 

 

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
Student
Jazmin_thomas
Posts: 1
Member Since: ‎06-19-2014
Message 13 of 16 (559 Views)

Re: HP Touchsmart 310-1125y screen won't display

Hello I'm having the same problem and I have a HP Touchscreen310 and when I turn it on there's like no picture it's like black and I tried all the methods and it still won't work can you please help me.
Honor Student
Not_a_fan
Posts: 2
Member Since: ‎06-28-2014
Message 14 of 16 (514 Views)

Re: HP Touchsmart 310-1125y screen won't display

model 310-1037, windows 8 - 64.Have a black screen also, I tried all the above scenerios. I hear the fan come on for about 1 second. I can load a CD, there is a power light. Is there any indicators that show the HD is being accessed? Can I hook up another monitor (not touch screen type) to this unit thru USB?. I believe  I have a HD problem. Can the HD be installed into another desk top pc configuration ? Havent opened it up yet to look at the plugins on the HD. Thanks for the input. 

Honor Student
Not_a_fan
Posts: 2
Member Since: ‎06-28-2014
Message 15 of 16 (509 Views)

Re: HP Touchsmart 310-1125y screen won't display

got my systems mixed up. this 310 has windows 7 - 64 on it not 8. Thanks

Student
JerryMC777
Posts: 1
Member Since: ‎10-13-2014
Message 16 of 16 (154 Views)

Re: HP Touchsmart 310-1125y screen won't display

I am working on a friend's HP (same model) with this same issue.

 

From my research, it appears to be a Power Inverter going bad. (hardware failure)

Apparently it's pretty common with these models. (Google it)

 

Now I need to find a part...smh...

 

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