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HP Touchsmart 310-1125y screen won't display
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Distinguished Professor
Posts: 3,429
Member Since: ‎03-28-2012
Message 11 of 18 (2,296 Views)

Re: HP Touchsmart 310-1125y screen won't display

 

Rterry418,

 

Here are a couple options I can provide for you:

 

Normally we have a parts store that carry parts for the PC’s, but screen is not available through that department. But if you click on this link it will give you a list of re-sellers that might have what you need.

 

Also depending on if you have any warranty remaining on the PC you can call in to HP help desk at 800-474-6836, advise them of your issue and what you have done and see what options they have.

 

Last option would be to take the PC somewhere locally for the repair.

 

Hope some of these options are helpful.

Thank You

 

 

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Distinguished Professor
Posts: 3,429
Member Since: ‎03-28-2012
Message 12 of 18 (2,291 Views)

Re: HP Touchsmart 310-1125y screen won't display

 

Jxhawk06,

 

I am in agreement with you that there is a hardware issue. See the post above that I just made to a customer regarding the same issue.

 

Hope some of these options are helpful.

Thank You

 

 

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
Student
Posts: 1
Member Since: ‎06-19-2014
Message 13 of 18 (964 Views)

Re: HP Touchsmart 310-1125y screen won't display

Hello I'm having the same problem and I have a HP Touchscreen310 and when I turn it on there's like no picture it's like black and I tried all the methods and it still won't work can you please help me.
Honor Student
Posts: 2
Member Since: ‎06-28-2014
Message 14 of 18 (919 Views)

Re: HP Touchsmart 310-1125y screen won't display

model 310-1037, windows 8 - 64.Have a black screen also, I tried all the above scenerios. I hear the fan come on for about 1 second. I can load a CD, there is a power light. Is there any indicators that show the HD is being accessed? Can I hook up another monitor (not touch screen type) to this unit thru USB?. I believe  I have a HD problem. Can the HD be installed into another desk top pc configuration ? Havent opened it up yet to look at the plugins on the HD. Thanks for the input. 

Honor Student
Posts: 2
Member Since: ‎06-28-2014
Message 15 of 18 (914 Views)

Re: HP Touchsmart 310-1125y screen won't display

got my systems mixed up. this 310 has windows 7 - 64 on it not 8. Thanks

Student
Posts: 1
Member Since: ‎10-13-2014
Message 16 of 18 (559 Views)

Re: HP Touchsmart 310-1125y screen won't display

I am working on a friend's HP (same model) with this same issue.

 

From my research, it appears to be a Power Inverter going bad. (hardware failure)

Apparently it's pretty common with these models. (Google it)

 

Now I need to find a part...smh...

 

Honor Student
Posts: 2
Member Since: ‎03-08-2015
Message 17 of 18 (94 Views)

Re: Yeah, none of those methods worked either. Would it possi...

MY  HP 310 1025A  AT BOOT STARTS FOR 1 SECOND ,AND STAYS BLANK, INSIDE I CAN HEAR RUNNING E3VERYTHING NORMALLY.  BUT SCREEN STAY BLACK. I  GOOGLE WRITTING SCREEN PROBLEM AND FOUND INTERESTING ISSUES ON YOUTUBE  AND FIND SOMETHING

 

DIAGNOSTIC , CAN BE  THE  HDMI VIDEO CARD , BUT LOOKING MORE DEEPER AFTER.THE COMMON PROBLEM

 

CAN BE THE LCD POWER INVERTER BOARD, , REFERENCE  624424-001 ,002  ETC .....

COST FOR ME  FROM USA ,YES ......75 + 21.66 POSTAGE  ,TOT . 96.66 TO CHANGE IT ,

 

I WILL OPEN THE PC AND CHECK . IF SOME HP SMART ENGENEERS OR REPAIRERS CAN TAKE THE TIME TO SAY SOMETHING ,,WE WILL SEE ..

 

I WILL POST AS SOON AS I HAVE DONE ..JJR

 

Honor Student
Posts: 2
Member Since: ‎03-08-2015
Message 18 of 18 (89 Views)

Re: HP Touchsmart 310-1125y screen won't display

I FOUND THIS PART ON EBAY SITE .

HP TOUCHSMART 310 LCD BACKLIGHT INVERTER 624424-001

 

US 67.99  + POSTAGE 16.75

 

SELLER IS  TECHMECH407 WITH 100% RATING .

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation