Question
Reply
 
Honor Student
jeanluc1973
Posts: 4
Member Since: ‎04-05-2012
Message 1 of 7 (6,593 Views)

HP Touchsmart 520 1020it - missing driver after OS re-install

After OS re-install I am missing drivers for the following HW ids 

 

PCI\VEN_8086&DEV_1C22&SUBSYS_2AC3103C&REV_05

ACPI\ITE8715

 

Could you please help?

Dean
Vidya
Posts: 6,498
Member Since: ‎07-17-2009
Message 2 of 7 (6,582 Views)

Re: HP Touchsmart 520 1020it - missing driver after OS re-install

Run Intel System identification utility from the following weblink that will help you download the right drivers:

http://www.intel.com/support/idyp.htm

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Honor Student
Ariosto
Posts: 3
Member Since: ‎05-28-2014
Message 3 of 7 (1,809 Views)

Re: HP Touchsmart 520 1020it - missing driver after OS re-install

Running Intel System identification utility is useless, the utility could not update any driver cause are customized HP drivers and don´t realise about ACPI\ITE8715 issue. I own a HP All-in-One 200-5245la and from beginning is there this 'unknow device' I hoped the Windows updates fix the issue sometime but it not did it.

Is there any solution for this?

Thanks.


Dean
Vidya
Posts: 6,498
Member Since: ‎07-17-2009
Message 4 of 7 (1,802 Views)

Re: HP Touchsmart 520 1020it - missing driver after OS re-install

If you need drivers, please follow these steps:
1. In the Run box type devmgmt.msc.
2. Unknown devices would be listed as such and marked out with a yellow question mark.
3. Select the unknown device or other device for which you need drivers and right click to access Properties.
4. In the Properties window click on Details tab and select Device Instance Id or Hardware ID from the drop down.
5. An alphanumeric string like this PCI\VEN_1217&DEV_7130&SUBSYS_012F1025&REV_01\4&6B16D5B&0&33F0 is the identification marker for the device.
6. Please provide this number so that we can suggest the appropriate driver.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Honor Student
Ariosto
Posts: 3
Member Since: ‎05-28-2014
Message 5 of 7 (1,791 Views)

Re: HP Touchsmart 520 1020it - missing driver after OS re-install

Hi Vidya thanks for response,

 

The OS is in spanish language, in the drop down menu called 'primario' (primary) I found this code:

 

PCI\VEN_8086&DEV_3B0C&SUBSYS_2AA6103C&REV_06\3&11583659&0&F8

Thanks.

 

Dean
Vidya
Posts: 6,498
Member Since: ‎07-17-2009
Message 6 of 7 (1,784 Views)

Re: HP Touchsmart 520 1020it - missing driver after OS re-install

@Ariosto 

Please try the drivers from the following weblinks:

http://ftp.hp.com/pub/softlib/software11/COL34789/pv-86279-1/sp46462.exe

http://ftp.hp.com/pub/softlib/software11/COL34792/pv-86281-1/sp49761.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Honor Student
Ariosto
Posts: 3
Member Since: ‎05-28-2014
Message 7 of 7 (1,746 Views)

Re: HP Touchsmart 520 1020it - missing driver after OS re-install

I not tryied these 32 bits drivers thus my OS is 64 bits.

 

Thanks anyway.

Regards.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation