12-08-2012 01:18 PM
Saw hp envy ad as new 'touch screen" computer, ordered it , guess what "it comes non touch screen" ask how I know. that is what I recieved and did not know any different until I did up dates and got mesage "NOT TOUCH ENABLED" customer service says its past your 21 day return period TOO BAD. Hp needs your money more than you deserve to have it!!!!!
12-08-2012 01:36 PM
HP Envy has dozens of models, some may not have touch screen. Could be you order a wrong model, you have to put a right order.
Hope this makes sense.
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