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Top Student
McGregor_Kate
Posts: 5
Member Since: ‎09-07-2013
Message 1 of 9 (3,563 Views)

Store app says I'm not connected to the internet but I am

I'm connected to broadband with optimum signal but my store app won't work and neither will any of the apps I have on my start page. What should I do?

Intern
Hefind
Posts: 23
Member Since: ‎08-28-2013
Message 2 of 9 (3,548 Views)

Re: Store app says I'm not connected to the internet but I am

Are you talking of specifically one App or the Default Windows Store App..

 

Try the inbuilt trouble shooter to try and fix any Internet Issues if there are.

 

To Start the Troubleshooter go to Control Panel --> Network and Internet --> Network and Sharing Center

 

Then click on Troubleshoot Problems

 

Follow on screen instructions and then try accessing the Store.



Im a Windows App Developer :smileytongue:
Top Student
McGregor_Kate
Posts: 5
Member Since: ‎09-07-2013
Message 3 of 9 (3,543 Views)

Re: Store app says I'm not connected to the internet but I am

Won't connect to the default windows store app (and any other app for that matter). Internet connection is 100% perfect. I've done all the troubleshooters possible and no results of any issue with the internet..

Intern
Hefind
Posts: 23
Member Since: ‎08-28-2013
Message 4 of 9 (3,537 Views)

Re: Store app says I'm not connected to the internet but I am

OK..

Try running this app

Click the Windows Button let the Start Menu come up and now type

WSReset

The Icon looks like the Store Icon but it resets the cache of the Store.

Right Click on it and Run it as Administrator

The App will start and then go give you the same error message click Try Again

Close the App Restart your Computer and then Try Accessing the Store.


Im a Windows App Developer :smileytongue:
Top Student
McGregor_Kate
Posts: 5
Member Since: ‎09-07-2013
Message 5 of 9 (3,531 Views)

Re: Store app says I'm not connected to the internet but I am

Thank you. Tried this but it still won't load and blames the 'network'!
Intern
Hefind
Posts: 23
Member Since: ‎08-28-2013
Message 6 of 9 (3,529 Views)

Re: Store app says I'm not connected to the internet but I am

Could you try some of the Steps which this guy has mentioned out here
http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/app-store-your-pc-isnt-conn...

Its related to your Date and Time.

Also if this does not work check if there are any Windows Updates which are pending try updating them and then try connecting to the Store.


Im a Windows App Developer :smileytongue:
Top Student
McGregor_Kate
Posts: 5
Member Since: ‎09-07-2013
Message 7 of 9 (3,523 Views)

Re: Store app says I'm not connected to the internet but I am

Thanks! Tried all these but nothing worked! I can't seem to log in to my Microsoft account (which could be the problem!!?)  Again, 'network problems' seem to be stopping me. Sooo annoying!!

Intern
Hefind
Posts: 23
Member Since: ‎08-28-2013
Message 8 of 9 (3,521 Views)

Re: Store app says I'm not connected to the internet but I am

Do u have any Anti-Virus or Firewall Program which is active? Try disabling them.

Did these app ever connect to the internet before or did it stop working suddenly?


Im a Windows App Developer :smileytongue:
Top Student
McGregor_Kate
Posts: 5
Member Since: ‎09-07-2013
Message 9 of 9 (3,510 Views)

Re: Store app says I'm not connected to the internet but I am

Tried that. Still doesn't work even when it's off! There's the windows firewall and then AVG installed. It did work and then it stopped suddenly.
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