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katiedeko
Posts: 1
Member Since: ‎04-02-2011
Message 1 of 2 (2,807 Views)

TouchSmart 300 Dvd Player won't read or burn DVD

My dvd player is not working correctly.  I am able read and burn CDs, but the player won't read or write DVDs.  I have a touchsmart 300 running Windows 7.  I was trying to burn some home movies in WMA format.  Movie Maker recognizes a blank DVD, and attempts to burn the DVD, but once it finishes, the disk is blank.  I then tried to just burn a MPG file using another software program and it failed at the validation stage.  Finally, I put a dvd movie in the drive and it wont recognize the disk.  These functions used to work fine.  The computer is only 15 months old, of course I only had a one year warranty.

 

Is there anyway this could be related to software or is it a hardware problem?

 

 

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DavidPK
Posts: 32,686
Member Since: ‎09-24-2010
Message 2 of 2 (2,791 Views)

Re: TouchSmart 300 Dvd Player won't read or burn DVD

Hi,

 

First, try the automated fixit from Microsoft on the link below.

 

Windows 7

 

If it still isn't working, try the following.

 

Next, from the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.

 

Regards,

 

DP-K

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