04-21-2013 12:29 PM
Touchsmart IQ526 Series PC NC700AA 3CR92528WQ Windows 7 64 Bit
I hate the email setup with Century Link and have been attempting to sign up for Thunderbird for years now. Have finally had it.
When I just open Thunderbird
"Live .mozillamessaging.com could not be found
The first error message I receive is
"Sorry we are unable to communicate with our Signup server"
Then when I input the info provided by Century link
"Thunderbird failed to find the settings for your email account."
So I paid some "expert" to figure it out for me....and he was unable to find the problem. His advice was to use GMAIL to connect with Q.com. Soi I tried and got the EXACT same messages.
What is wrong? The computer in the next room but with Vista and all the ISP works with Thunderbird with no problems and I have 3 Gmail accounts that work fine. I want to keep the Q.com email
04-23-2013 10:31 AM - edited 04-23-2013 10:33 AM
I understand you want to setup your @q.com e-mail address in Thunderbird.
When I steup Thundebird a few minutes ago, I only had to click Create a new account being sure to click the skip this step and use an existing e-mail option to setup my e-mail account.
Have you already contacted Century Link for assistance already? They may have a setting that is needed on the remote side to use it with an e-mail client. This may already be set if the same @q.com address is working on a differnt PC througha mail client. I do know Gmail requires IMAP or POP3 to be enabled in the e-mail settings for it to work with a mail client, so this may be the cause of Gmail not working in Thunderbird.
I don't have an @q.com account to test this with myself. Based on this support page from Thunderbird, it looks like Qwest uses a MSN Premium account (as Thunderbird has labeled it) to operate their e-mail. Of course, this may be different now.
At this point, these steps may be the best path at this point.
Also, have you tried this with the anti-virus disabled ( if any)? It is possible it is interfering with Thunderbird.