Warning about wireless keyboard batteries for HP Touchsmart IQ504 and iQ506 (12057 Views)
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Intern
lizard
Posts: 73
Member Since: ‎12-30-2008
Message 1 of 28 (12,057 Views)

Warning about wireless keyboard batteries for HP Touchsmart IQ504 and iQ506

I wanted to post this information in hopes others will not have to go thru what I just did.  HP wireless keyboards will not work properly with AAA Duracell batteries.

 

We have both an IQ504 & IQ506 and they are both a year old.  The keyboard began omitting letters when typing, so I decided to change the batteries in the IQ504 wireless keyboard.

 

I pulled out both the old AAA Energizer batteries and popped in 2 new Duracell AAA batteries.  Spent about an hour trying to reconnect the wireless keyboard to the wireless receiver on the computer.  No way could I get the two to pair.  Got out the manual and everything, I ran thru the steps over and over, restarted the computer over and over and pulled he USB wireless receiver out of the computer, over and over.

 

I ended up taking the whole unit, keyboard, mouse and power supply to Best Buy as I had an extended warranty.  The Geek Squad guy spent another 1/2 hours trying all of this over and over.  Left it there for Best Buy to order a new keyboard.

 

The next morning, the wireless keyboard on the IQ506 began omitting letters, so I took out the Energizer batteries and popped in Duracells.  Guess what, repeat of previous day.  Now I have 2 Touchsmart computers without functioning keyboards. 

 

Finally, in desperation, I dug the old Energizer batteries of of the trash, put them back in and poof, the keyboard connects instantly.  So a quick trip to the store for new Energizers, good to go, instant connection.

 

Drove over to Best Buy, handed him 2 Energizers, problem solved.

 

HP wireless keyboards will not work properly with AAA Duracell batteries.  You've been warned ! 

*************
What was I thinking when I bought an HP ?
Oh yea, I wasn't !

IQ504 & IQ506
Tutor
CandyKB
Posts: 11
Member Since: ‎01-13-2009
Message 2 of 28 (12,003 Views)

Re: Warning about wireless keyboard batteries for HP Touchsmart IQ504 and iQ506

Have you ever had this problem with the mouse? I use Duracell batteries in my mouse and they work fine. So far, I have not had to replace the keyboard batteries, but thanks for the heads up. I guess I need to keep some Energizer batteries on hand, just in case. Seems strange that Duracell would work in the mouse and not in the keyboard, though.
Intern
lizard
Posts: 73
Member Since: ‎12-30-2008
Message 3 of 28 (11,999 Views)

Re: Warning about wireless keyboard batteries for HP Touchsmart IQ504 and iQ506

Both of my mice work just fine with Duracell batteries, only my keyboards seem to dislike them.
*************
What was I thinking when I bought an HP ?
Oh yea, I wasn't !

IQ504 & IQ506
Intern
WWK888
Posts: 31
Member Since: ‎05-22-2009
Message 4 of 28 (11,873 Views)

Re: Warning about wireless keyboard batteries for HP Touchsmart IQ504 and iQ506

Just came across this thread and yes the same thing happened to me.  However after playing with the duracell batteries I finally got it to work.  I determined that one side was very sensative with the connection.
Intern
lizard
Posts: 73
Member Since: ‎12-30-2008
Message 5 of 28 (11,867 Views)

Re: Warning about wireless keyboard batteries for HP Touchsmart IQ504 and iQ506

Since I had exactly the same issue in 2 different keyboards, I have to believe it's some kind of HP equipment issue.

 

But very odd indeed.

*************
What was I thinking when I bought an HP ?
Oh yea, I wasn't !

IQ504 & IQ506
Master's Graduate
JimT
Posts: 576
Member Since: ‎11-29-2008
Message 6 of 28 (11,619 Views)

Re: Warning about wireless keyboard batteries for HP Touchsmart IQ504 and iQ506

that is incredible , i just replaced mine with duracell and keyboard is dead.  need to buy energizers. should contact duracell, they might get upset as it might be anti competative..
HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer
Master's Graduate
JimT
Posts: 576
Member Since: ‎11-29-2008
Message 7 of 28 (11,639 Views)

Re: Warning about wireless keyboard batteries for HP Touchsmart IQ504 and iQ506

actually, i had another look around in my study for batteries and found 4 x duracell ultra batteries.  so i tried them and found there are 4 batteries when i only replaced 3 in th ekeyboard initially ( I didn't notice there were 4 batteries in the keyboard), anyway i replaced all 4 of them with duracell ultra and looks like they work...
HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer
Master's Graduate
JimT
Posts: 576
Member Since: ‎11-29-2008
Message 8 of 28 (11,395 Views)

Re: Warning about wireless keyboard batteries for HP Touchsmart IQ504 and iQ506


lizard wrote:

I wanted to post this information in hopes others will not have to go thru what I just did.  HP wireless keyboards will not work properly with AAA Duracell batteries.

.....  

I pulled out both the old AAA Energizer batteries and popped in 2 new Duracell AAA batteries.  Spent about an hour trying to reconnect the wireless keyboard to the wireless receiver on the computer. ......

 

.... 

.... 

....

 

Drove over to Best Buy, handed him 2 Energizers, problem solved.

 

HP wireless keyboards will not work properly with AAA Duracell batteries.  You've been warned ! 


LOL - there are 4 batteries not 2 batterys - I initially only replaced 3 because I only had 3 new duracell batteries at the time, later i found 4 duracell ultra battereis and replaced them all - keyboard worked fine.

HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer
Intern
lizard
Posts: 73
Member Since: ‎12-30-2008
Message 9 of 28 (11,322 Views)

Re: Warning about wireless keyboard batteries for HP Touchsmart IQ504 and iQ506

Both my keyboards are Model RK713A.

 

Only 2 batteries in each, info panel on keyboard confirms "3V"

 

HP probably realized their crappy engineering and added 2 additional batteries in newer model keyboards.

 

*************
What was I thinking when I bought an HP ?
Oh yea, I wasn't !

IQ504 & IQ506
Master's Graduate
JimT
Posts: 576
Member Since: ‎11-29-2008
Message 10 of 28 (11,317 Views)

Re: Warning about wireless keyboard batteries for HP Touchsmart IQ504 and iQ506

i have the same model kb and have 4 batteries.:smileyvery-happy:

HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer
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