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Student
Posts: 1
Member Since: ‎12-03-2012
Message 1 of 5 (8,844 Views)

Wireless keyboard and mouse won't connect to hp envy touchsmart

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Master's Graduate
Posts: 506
Member Since: ‎08-31-2009
Message 2 of 5 (8,780 Views)

Re: Wireless keyboard and mouse won't connect to hp envy touchsmart

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00006821&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...

 

syncronize them it should work.

press and hold the blue button on the bottom of the mouse and then keyboard...

 

make sure the plastic strip is removed from the batteries too.

 

good luck

bill

I'm a HP employee
Student
Posts: 1
Member Since: ‎09-12-2013
Message 3 of 5 (7,819 Views)

Re: Wireless keyboard and mouse won't connect to hp envy touchsmart

My wireless keyboard for HP Envy 20 stopped working this morning.  I cannot type one letter or number.  Not sure how to fix, re-set, etc.

Master's Graduate
Posts: 506
Member Since: ‎08-31-2009
Message 4 of 5 (7,811 Views)

Re: Wireless keyboard and mouse won't connect to hp envy touchsmart

same answer as above - use that document link.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00006821&cc=us&destPage=document&jumpid=reg_r10...

 

it will help you troubleshoot the issue.

bill

I'm a HP employee
Honor Student
Posts: 2
Member Since: ‎02-15-2015
Message 5 of 5 (948 Views)

Wireless keyboard and mouse dead

My mouse and keyboard occassionally fail....The problem is that a USB connection (internal within  the computer) has failed and the only way to fix it is to uninstall the bad USB port using the control panel/device manager. The problem is that you have no way of communicating with the computer since the mouse and keyboard are dead.  Fortunately I had a bluetooth mouse and keyboard connection on another computer which I was able to borrow.  Plug in the bluetooth dongle and check that the temp mouse/keyboard now work when you start up the HP.  Uninstall the failed USB device. Restart.

Replace the  original HP mouse/keyboard.  Everything works.

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