Wireless keyboard and mouse won't connect to hp envy touchsmart (3026 Views)
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Student
k3200
Posts: 1
Registered: ‎12-03-2012
Message 1 of 4 (3,026 Views)

Wireless keyboard and mouse won't connect to hp envy touchsmart

Master's Graduate
ibfrenchy
Posts: 433
Registered: ‎08-31-2009
Message 2 of 4 (2,962 Views)

Re: Wireless keyboard and mouse won't connect to hp envy touchsmart

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00006821&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...

 

syncronize them it should work.

press and hold the blue button on the bottom of the mouse and then keyboard...

 

make sure the plastic strip is removed from the batteries too.

 

good luck

bill

I'm a HP employee

Please post rather than sending a Private Message. It's good for the community and I might not be able to get back quickly.- Thank you
Student
priofski
Posts: 1
Registered: ‎09-12-2013
Message 3 of 4 (2,001 Views)

Re: Wireless keyboard and mouse won't connect to hp envy touchsmart

My wireless keyboard for HP Envy 20 stopped working this morning.  I cannot type one letter or number.  Not sure how to fix, re-set, etc.

Master's Graduate
ibfrenchy
Posts: 433
Registered: ‎08-31-2009
Message 4 of 4 (1,993 Views)

Re: Wireless keyboard and mouse won't connect to hp envy touchsmart

same answer as above - use that document link.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00006821&cc=us&destPage=document&jumpid=reg_r10...

 

it will help you troubleshoot the issue.

bill

I'm a HP employee

Please post rather than sending a Private Message. It's good for the community and I might not be able to get back quickly.- Thank you
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