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Honor Student
stuffineye924
Posts: 3
Member Since: ‎03-09-2012
Message 1 of 4 (206 Views)

hp520 touchsmart error message

Hello, I am the only user and administrator on my computer. However I keep getting the error message "insufficient privileges to access this directory" when I'm trying to download some new software. I can't seem to figure out why I would not be able to download as the administrator. Any help ??

 

Thanks

PhD Student
GeorgeFN
Posts: 786
Member Since: ‎02-10-2011
Message 2 of 4 (185 Views)

Re: hp520 touchsmart error message

Not knowing what software you're trying to install, I have to give it a shot-in-the-dark, so to speak.

 

Here is a MS article: http://support.microsoft.com/kb/228658

 

Could it be QuickBooks?  http://support.quickbooks.intuit.com/support/articles/SLN40310

 

Or perhaps itunes?  http://support.quickbooks.intuit.com/support/articles/SLN40310

  or  http://en.kioskea.net/forum/affich-73598-problem-trying-to-install-itunes-8

 

There are a few ideas.  If you have a more specific question, someone might be able to help you further,

Good luck,

GeorgeFN

 

 

GeorgeFN
I work on behalf of HP.
Honor Student
stuffineye924
Posts: 3
Member Since: ‎03-09-2012
Message 3 of 4 (180 Views)

Re: hp520 touchsmart error message

Thank you for responding. I guess I should have gave a little more info. I have windows7 and I was trying to install docusign an electronic signature software. Any ideas??

Provost
Big_Dave
Posts: 20,325
Member Since: ‎07-17-2009
Message 4 of 4 (144 Views)

Re: hp520 touchsmart error message

Hi,

 

The download is probably trying to get your admin ID and password. Never respond to a download that asks such a question.

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