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06-01-2012 06:43 AM
Product: HP wi-fi touch mouse x7000
Computer: HP Envy sleekbook/ultrabook 6t 1000
O/S: Windows 7 Home Premium 64-bit
Wifi type: Intel 802.11b/g/n WLAN and Bluetooth + WIDI
Error message: none when attempting to pair
I received my HP Envy 6t two days ago and have started the process of loading software and devices. In addition to ordering the PC from hp.com, I also ordered the HP Wi-fi touch mouse x7000. After booting up the PC for the first time and walking through the Windows 7 set-up, I immediately installed the wi-fi mouse.
Upon initial install of the mouse with the provided install CD, I received an error message stating that one of the drivers was not digitally signed and that the version of windows installed did not support unsigned drivers and that the installed device may not work because the driver would not be used. I continued forward with the install and the mouse seemed to be in working order. I then decided to go out to the HP support website and download the latest Windows 7 64-bit driver for the mouse I had. I then ran through the install and the mouse still continued to work. At this point I had not yet rebooted the PC.
I then performed the following steps in the listed order:
- Installed HP Photosmart 4700 series printer with provided install CD and established a connection via wi-fi
- Installed MS Office 2010 SP1
- Started download of automatically identified Windows Updates that were related to the O/S and other installed Microsoft software
- In parallel with the Windows updates download, I installed the latest release of Symantec's Anti-Virus software and updated its software and virus definitions, this all finished prior to the Windows Updates being completely downloaded. I left the default settings as is for the Symantec Anti-Virus configuration.
- The Windows Updates then installed
- Rebooted the PC
After the reboot of the PC was completed, the mouse would not pair at all. I attempted several times where I would go into the HP mouse control and select configuration and then pairing. I would follow the instructions of pressing the connect button and the screen would then say it paired, but the O/S would not recognize it and the mouse would not move. Going back into the mouse control center it then also recognized it was not paired.
I then attempted to uninstall the mouse software and it would get to the point where it was "gathering information" and it showed a full status bar yet it just hung there. I would wait for 15 minutes and then hit cancel and it would still just hang there yet again. After 15 additional minutes of canceling I would just reboot the PC for which the mouse software was still installed but the mouse continued not to pair. I tried the uninstall process 3 times, each with a PC reboot as part of the process because it would just hang.
I am not sure if the install CD installs a 32-bit version of the mouse software and drivers. If so, perhaps I confused the registration of the product by installing the 64-bit driver I downloaded from HP support. I have attempted to install both the 64-bit driver and the 32-bit driver for Windows 7 that I downloaded from HP Support online in which the execution of the installation is successful with no errors. However the pairing continues not to work and the uninstall hangs.
In addition, after the PC bounce, my HP printer was no longer being recognized. Come to find out Symantec is blocking communication of the PC to the router and thus to the printer. So I disbled Symantec and the printer now works but the mouse still does not. I even rebooted the PC after disabling Symantec and attempted to pair, with Symantec still disabled after reboot, then attempted mouse driver re-installs, mouse software uninstalls and still no luck.
So I am at the point where I cannot uninstall the mouse via conventional means and the wi-fi mouse will not pair manually or automatically.
I have not yet circled back to performing another Winows Update check to see if there are any additional updates after the intial download of the ones mentioned earlier. I will plan to do that next time I am on the PC.