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JBBFS
Posts: 6
Member Since: ‎10-12-2011
Message 1 of 7 (7,085 Views)

wireless Optical mouse and keyboard drivers

I am looking for the drivers for this optical mouse and keyboard combo. For win8 64-bit

 

receiver assy: 585485-001

keyboard assy: 588544-371

mouse assy P/N: 588485-001

 

 

 

IMG_0460.JPG

 

 

 

IMG_0461.JPG

 

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lasvegaswireman
Posts: 8,668
Member Since: ‎07-16-2011
Message 2 of 7 (7,063 Views)

Re: wireless Optical mouse and keyboard drivers

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers that are all different. Without this information it may be difficult or impossible to assist you in resolving your issue.

 

There should be no drivers needed for the Wireless Desktop Mouse/Keyboard Combo. I have a TouchSmart 320-1120m with a Wireless Desktop Mouse/Keyboard Combo (HP p/n's 667111-001, 667112-001, and wireless receiver). I run this computer dual boot with Windows 7 and Windows 8 and neither OS required a driver as the receiver is a standard USB Composite Device.

 

Please send KUDOs


Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V

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Top Student
JBBFS
Posts: 6
Member Since: ‎10-12-2011
Message 3 of 7 (7,056 Views)

Re: wireless Optical mouse and keyboard drivers

Sorry, here is the make and model:  HP TouchSmart 310-1020

I plugged in the mouse receiver and press held the button on the back of the mouse and keyboard and still did not work.

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lasvegaswireman
Posts: 8,668
Member Since: ‎07-16-2011
Message 4 of 7 (7,048 Views)

Re: wireless Optical mouse and keyboard drivers

[ Edited ]

First, lets make sure all the hardware has been recogized by Windows 8 and is installed properly. From the Windows 8 "Metro style" desktop (the solid color with tiles), type "device manager"... click "Settings" in the right-hand column... click "Device Manager" on the left-hand side of the screen under "Settings". You will see a screen similar to the one shown below;

device manager.png

The screen shot above is just an example. Search the device list for the for any unknown adapters and right-click it then left click "Properties". Next left-click the "Details" tab, then under "Property" select "Hardware Ids". The lines of information that start "PCI\VEN..." are what we need.

 

If all adapters appear to be installed and without errors, please post a screen shot showing the expanded list of "keyboards", "mice and other pointing devices", and "USB controllers".

 

Also, make sure the mouse and keyboard have fresh batteries. Make sure the power switch on the mouse is turned on. Verify the mouse works by turning it over and seeing if the red LED is on and/or flashing. Report back with any information.

 

Please send KUDOs


Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V

This is a user supported forum. I am a volunteer and I don't work for HP.

HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
Top Student
JBBFS
Posts: 6
Member Since: ‎10-12-2011
Message 5 of 7 (7,040 Views)

Re: wireless Optical mouse and keyboard drivers

Replaced Batts, Light on bottom of optical mouse is bright red.

 

I aslo reinstalled the OS to Win7 64bit FYI

 

Here are the screen shots requested.

 

Device manager.jpg

 

 

 

Gen Tab unknown device props.jpg

 

 

 

unknown device props.jpg

 

Hope this helps

 

 

 

 

 

 

 

update unknown device.jpg

 

 

 

 

 

 

Provost
lasvegaswireman
Posts: 8,668
Member Since: ‎07-16-2011
Message 6 of 7 (7,031 Views)

Re: wireless Optical mouse and keyboard drivers

USB/UNKNOWN is an indication that the receiver isn't functioning properly. My receiver has a "Hardware Ids" of USB\VID_0461&PID_4DD6&REV_0115.  Something is most definately wrong. Try it in another USB port and/or another computer and report back. Also try the advice given HERE, concerning the code 43 error.

 

Please send KUDOs


Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V

This is a user supported forum. I am a volunteer and I don't work for HP.

HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
Top Student
JBBFS
Posts: 6
Member Since: ‎10-12-2011
Message 7 of 7 (7,027 Views)

Re: wireless Optical mouse and keyboard drivers

Tried on another desktop computer

 

Dell Dimension C521

win7 32-bit

 

No change

 

I pulled out my external drive and code 43 error went away but still did not detect the mouse and keyboard.

 

The microsoft fix it did not detect any new devices.

 

No change.

 

The Wireless mouse and keyboard are 543 days old but should sitll work. May have to replace the trio.

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