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07-22-2012 12:43 PM
I finally came to the conclusion from all the HP info and advice that it probably was the print head. It had a removable printhead that supposedly could be cleaned (fixed) or replaced.
I carefully followed all their online advice on how to clean the print head to fix the problem. It didn't fix it. I then found it impossible to buy one from HP on the web or by phone as they said they did not have it in stock. I couldn't even find out the price. I gave up and threw the printer out and bought another $90 one. I spent wasted hours and hours on the situation.
I give HP printers about two to three years of life, at best.
07-24-2012 09:50 AM
Hi there Sorry to learn that you are having this issue.
This error most of the time is created by an problem with the printhead and or cartrigde issue let's take this steps to clean the cartrigde and printhead.
The clean print cartridges utility
- Press the Setup button.
- Use the arrow keys to select Tools and then press the OK button.
- Select Clean Print Cartridge and then press OK . The device prints a test page.
- Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
- Open the Printer Toolbox . There are two ways to do this:
- Open HP Director , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
- If the HP Director method does not work, open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click on Printing Preferences . Click the Services tab, then the Service This Device icon.
- The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.
- Gather cleaning supplies:
- Clean distilled, filtered, or bottled water. Tap water may contain contaminants which could damage the cartridge.
- Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
- Sheets of paper or paper towel to rest the cartridges on during cleaning.
- Remove one of the cartridges and place it on a piece of paper with the nozzle plate facing up.
- Examine the area around the nozzle plate. If you see any debris or ink buildup, clean the cartridge as follows:NOTE:If you do not see debris or ink buildup on the print cartridge, do not clean it.
- Lightly moisten the lint-free cleaning material with clean water.
- Use the swab to wipe clean the faces and edges around the nozzle plate. The area to be cleaned is cross-hatched in the picture below. Replace the cleaning material if it gets dirty.CAUTION:Do not touch either the nozzle place (in the center of the cross-hatched area below), or the copper-colored contacts. Touching these parts can cause clogs, ink failure, and bad electrical connections.Figure 2: Cleaning the cartridge1 - Clean in the cross-hatched area only2 - Do NOT touch the nozzle plate3 - Do NOT touch the copper-colored contacts
- Repeat the steps above for the other cartridge. Make sure to examine both cartridges, even if the streaks are only one color (streaks in black ink are commonly caused by fibers and debris stuck to the bottom of the tri-color print cartridge). Only clean the cartridge if you see debris or buildup, however. If you do clean the other cartridge, use fresh cleaning material.
- Either let the cartridge sit for five minutes or use a new swab to dry the cleaned areas before you reinsert the cartridges.
If the steps decribe did not fix the issue I have try this personaly it have work for me in a different printer and cartrigde that the one you have is up to you if you want to try it.
Get a container where the cartrigde and print head fits, Pour about a 1/16" of sopropyl alcohol and leave the cartrigde or printhead there for 10 minutes remove the excess and leave the cartrigde dry for 20 minutes re install and see is this fixes the problem.
Let me if this helps;
07-24-2012 11:33 AM
Thank you for the time-taking information you sent, but it is NOT my printhead. Since my previous post I have discovered I can use my old Dinosaur Dell computer with Windows XP to print photos on my printer. But that one is so slow I have spent hours trying to print a few photos. So, it is working with a different operating system/computer. But, why, oh why, would it work with Windows 7 prior to last week, but now not work at all? Do they program this stuff to become disabled within a certain amount of years so you have to buy a new one? If ithis is the case HP will not get getting my $$$ this time!
Like the previous poster I have wasted so many hours on this, but must get it fixed. Not to mention how mad I am right now!
I have to belive someone out there knows what the problem is.