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Connection manager is stopping me using photosmart printer (288 Views)
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Honor Student
Dunce
Posts: 2
Registered: ‎12-19-2011
Message 1 of 3 (288 Views)
Accepted Solution

Connection manager is stopping me using photosmart printer

[ Edited ]

Hi,

 

I have a Pavillion notebook and a HP Photosmart 7762 printer, The printer is installed and set as default printer. When i try to print (even a test page) I get a popup message saying that the "HP Connection manager service is not installed".

 

My notebook is a Pavillion on WIndows 7, SP1

My version of  connection manager is 4.

 

I have tried to use Recovery Manager (under Start--> All Programs --> HP folder) to re-install the connection manager and it always fails.

 

How can I use my printer?

Many thanks,

Mark

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Associate Professor
8lives
Posts: 2,916
Registered: ‎12-02-2008
Message 2 of 3 (261 Views)

Re: Connection manager is stopping me using photosmart printer

Uninstall all to HP printer software and use the Windows 7 7762 print driver.

 



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Honor Student
Dunce
Posts: 2
Registered: ‎12-19-2011
Message 3 of 3 (224 Views)

Re: Connection manager is stopping me using photosmart printer

Ahh, so the connection manager is not required - many thanks for your help, very much appreciated.

 

Regards,

mark

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