04-02-2011 06:39 AM - edited 04-11-2011 12:05 AM
Been using this Deskjet printer for over 3 years. never seen this error: "Door Open." "Cover Open" is a common message when the cover is opened to access the cartridges, but where is the door on a Deskjet 1300 series? Where is the sensor that triggers this message? Nothing will print when this message Door Open appears. Tried turning the printer on and off. Tried rebooting the notebook computer on and off. Tried re-inserting the cartridges and paper. Have not tried re-installing the printer drivers. What to do?
Solved: Door Open is the same as Cover Open in deeper layers of the Printer Software. There is only one cover with a sensor on this printer.
Solved: By reinstalling the printer software, the Door Open error message disappeared and the blockage to printing stopped, allowing normal printing to proceed.
04-08-2011 04:41 PM
The only thing I can think of is the rear access door? Try the steps in this document:
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.