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03-17-2011 05:33 AM - edited 03-17-2011 05:42 AM
My printer is printing some documents with a pink 'shadow' type effect on font (various different ones) and even an image I have inserted.
If I print a test page I don't get this, yet documents I have saved as a template and have been using since I got the printer have always been ok up until today.
My printer is only approx 4mths old. Toner levels are ok (half or over). I have turned off, re-calibrated, & also re-calibrated the colours but still a problem.
I should add if I send the document/s to a different printer (an Officejet) I don't get this problem, but I prefer to print these on the Laserjet due to quality
03-18-2011 07:23 AM
This is a calibration failure. This can happen some times. The solution is to manually perform repeat calibrations, which can be commanded from the control panel. Calibration, among other things, adjusts all 4 colors to line up on top of one another when required. Sounds like your magenta (pinkish) is out of whack. If you don't have the manual to find out how to perform calibrations, there is a menu map you can print from your control panel.
03-18-2011 11:54 AM
I've had a look at the Manual and it refers me to using the HP ToolboxFX - this I don't have on my computer.
I am running WIndows 7 and the cd that came with the printer wouldn't install.
I am trying to find this HP ToolboxFX on HP's ite but no luck and as for trying to contact them, I have to jump so many hoops only to find they don't have my model on their list before you can send them an email grrrr
Anybody able to send me a link for this HPToolboxFX? I presume it should be available??
09-01-2011 02:12 AM
I'm also having the same problem and have tried caliberation solution with no joy. Is there any other reason that can cause this problem and what other solutions can I try?