HP Color Laserjet CP2025 printing with a 'shadow' effect [ Edited ]

[Donz]

Hi All

My printer is printing some documents with a pink 'shadow' type effect on font (various different ones) and even an image I have inserted.

If I print a test page I don't get this, yet documents I have saved as a template and have been using since I got the printer have always been ok up until today.

My printer is only approx 4mths old.  Toner levels are ok (half or over).  I have turned off, re-calibrated, & also re-calibrated the colours but still a problem.

Any ideas?

I should add if I send the document/s to a different printer (an Officejet) I don't get this problem, but I prefer to print these on the Laserjet due to quality

[SteveMJ]

This is a calibration failure. This can happen some times. The solution is to manually perform repeat calibrations, which can be commanded from the control panel. Calibration, among other things, adjusts all 4 colors to line up on top of one another when required. Sounds like your magenta (pinkish) is out of whack. If you don't have the manual to find out how to perform calibrations, there is a menu map you can print from your control panel.

[Donz]

Thanks Steve

I've had a look at the Manual and it refers me to using the HP ToolboxFX - this I don't have on my computer.

I am running WIndows 7 and the cd that came with the printer wouldn't install.

I am trying to find this HP ToolboxFX on HP's ite but no luck and as for trying to contact them, I have to jump so many hoops only to find they don't have my model on their list before you can send them an email grrrr

Anybody able to send me a link for this HPToolboxFX?  I presume it should be available??

[SteveMJ]

You don't need any software- this is available from the control panel of the printer.

[christc]

I'm also having the same problem and have tried caliberation solution with no joy. Is there any other reason that can cause this problem and what other solutions can I try?

[VVO]

Does anyone has a solution for the shadow printing yet?