HP Support Forums
Join in the conversation.
03-02-2011 03:15 PM
I have a K5400 printer that was streaking in all colors slightly, but mostly in black. Black sometimes would not print at all. All cartridges are HP brand and have a good level of ink. I thought maybe since it was the black, I bought a brand new black cartridge today and I cannot get any black to print. When I try to print a test page, I can see the windows logo in red, green blue and yellow, then below I can see faintly a bit of yellow ink here and there, and that's it.
Hopefully I didn't just waste $25 on this printer. Any ideas what to do other than throw it out the window and get an Epson?
03-04-2011 01:51 AM
This sounds like it would be an issue with the printheads. To clean them, go to Solution Four, Step Three in this document:
(Press and hold the Power button on the printer, Press the Cancel button twice, press Resume once and then release the power button and the printer will start a cleaning procedure for the printheads)