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dwm6115
Posts: 1
Member Since: ‎08-09-2011
Message 1 of 3 (1,045 Views)

HP Officejet 6310 paper jam

I keep getting a paper jam error message.  There is no paper jam.  The paper goes in 2/3 of the way and stops.  Any suggestions.  We unplugged, clean it and still have the problem.

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Bob_Headrick
Posts: 15,963
Member Since: ‎11-17-2008
Message 2 of 3 (1,042 Views)

Re: HP Officejet 6310 paper jam

Try the troubleshooting steps in this page.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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ldeffinbaugh
Posts: 2
Member Since: ‎08-12-2011
Message 3 of 3 (1,031 Views)

Re: HP Officejet 6310 paper jam


Bob_Headrick wrote:

Try the troubleshooting steps in this page.


I tried the steps for an HP 6310 and it still gives the error of a paper jam. Took it apart and looked everywhere there is no sign of any paper

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