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HP Recommended

After installing HP Smart Print, icon does not show in Command bar in IE Browser. It only appears when I transfer an outlook message to the IE browser. Plese help.

OS  Windows  7-64

 IE    9

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I found out that HP Smart Print is not compatible with IE (64bits) so my problem was solved using IE (256).

 

Thank you very much.

View solution in original post

13 REPLIES 13
HP Recommended

Hello. I am sorry that you are having that problem with the printer. Have you tried right clicking on the tool bar and going into the Customize option?  From there go to the “Add or Remove Commands” and then in the box that opens up labeled "Customize Toolbar", you should be able to place the HP Smart print icon in the Add column and then select Reset

I am a former employee of HP...
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HP Recommended
HP Smart Print is not listed in "Add or Remove Commands"
HP Recommended

If you go to Start>>Control panel >> Programs>> Uninstall  a program and  right click on HP smart Print, does it give you the options to uninstall, change or repair? 

I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?
HP Recommended

I recreated the problem you are having by upgrading to IE 9 from IE 8 and losing my HP smart print. Here is how I resolved it.  Go to Start>> Control Panel >>Programs and uninstall both the Bing Bar and HP Smart Print. Follow instructions for closing IE and restarting if your computer prompts for it. Then go to this link and follow the steps to get it installed and then to get it activated.  I hope this helps. 

I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?
HP Recommended

I found out that HP Smart Print is not compatible with IE (64bits) so my problem was solved using IE (256).

 

Thank you very much.

HP Recommended

I have same problem: NO icon and no way to run smart print.  Using Win 7, IE 10, downloaded ok, set "add ons" to enable smart print AND nothing!  What now?

HP Recommended

Using Windows 7, IE 10, downloaded ok, enabled at 'add-ons' but no HP icon and no way to run it.  Please Help. Thank you. perinky

HP Recommended

I just downloaded the last HP Smart Print update, and is working perfectly with Internet Explorer 10.

 

 

 

HP Recommended

Thanks, but that really does not tell me how to fix my problem, does it?

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