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Re: HP Smart Print issues and IE9 steps to try (299 Views)
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Grad Student
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phttech
Posts: 529
Registered: ‎12-17-2008
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HP Smart Print issues and IE9 steps to try

‎04-18-2012 10:40 AM

If you are unable to print while online
Go to Internet Explorer Tools
Internet Options
On the Tab select Programs
Then click on the Manage add-ons button
Make sure Toolbars and Extensions is selected on the left
Scroll down on the right side and look for Hewlett Packard
Check for Add-ons related to printing such as SmartWeb Printing
if the status is disabled right click and set the option to Enable or highlight the Add-on and select Enable on the bottom right hand side of the screen.
Close out the Manage Add-ons Window and Internet Explorer Tools Windows
Try printing again

 

Another option is to temporary disable Protective Mode in IE9 to see if it will allow you to print

While I work on behalf of HP I'm not speaking for HP but trying to provide best effort support.
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Grad Student
Grad Student
phttech
Posts: 529
Registered: ‎12-17-2008
Message 2 of 2 (299 Views)
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Re: HP Smart Print issues and IE9 steps to try

‎04-18-2012 11:03 AM

Screenshot showing Smart Web Printing disabled in IE 9

 

Add ons IE9

While I work on behalf of HP I'm not speaking for HP but trying to provide best effort support.
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