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Honor Student
stonder
Posts: 2
Member Since: ‎09-06-2013
Message 1 of 8 (642 Views)
Accepted Solution

HP Smart Printing Software

[ Edited ]

I received something with my new ink cartridge telling me about HP Smart Print.  I went to web site

hp.com/go/smartprint/offers.  I downloaded the software.  It installed and put a notification in my

taskbar.  I had to download Bing Bar because I did not have it.  It downloaded fine.  But when I click on the

HP Smart Print button It will choose a portion to print fine but does not give me a place to edit or cancel or print.

So I read something that told me to uninstall and then to reinstall.  I uninstalled but the button on the

task bar did not go away.  When I try to reinstall it tells me that the program is already installed.  BUT

it is not listed in my All Programs list.  HELP please.  By the way I am running Internet Explorer 10.

 

Grad Student
Akki78
Posts: 361
Member Since: ‎04-15-2010
Message 2 of 8 (594 Views)

Re: HP Smart Printing Software

Hi,

which printer do you have and what is the operating system on the computer?
I work for HP but my posts and replies are my own.

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Tutor
SteveB17
Posts: 13
Member Since: ‎12-11-2010
Message 3 of 8 (463 Views)

Re: HP Smart Printing Software

Okay, I'll try.  I have Win7 64 bit and I.E. 11.   I have the same problem.  Does smart print work in this situation?  If so, how do it edit.  Even more basic, how do I tell smart print to print?

Tutor
SteveB17
Posts: 13
Member Since: ‎12-11-2010
Message 4 of 8 (461 Views)

Re: HP Smart Printing Software

I forgot to add, I have a photosmart D5160. The last printer HP or anyone else made that doesn't get clogged ink jets, as far as I know.
Tutor
SteveB17
Posts: 13
Member Since: ‎12-11-2010
Message 5 of 8 (459 Views)

Re: HP Smart Printing Software

One more thing. I didn't install any HP software. Win7 installs a driver automatically, and I can do anything with this printer I want. The only exception is I can't display the ink level, but the printer does that.
HP Support Agent
Advance23
Posts: 2,789
Member Since: ‎09-03-2013
Message 6 of 8 (430 Views)

Re: HP Smart Printing Software

Hi SteveB17,

 

I understand that you are having a problem installing Smart Print on your computer. I will try my best to help you resolve this issue.  Here is a video on Downloading and Installing HP Smart Print.

 

I hope this helps, let me know.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
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SteveB17
Posts: 13
Member Since: ‎12-11-2010
Message 7 of 8 (427 Views)

Re: HP Smart Printing Software

I guess the video cleared up my problem.  It says smart print only works with I.E. 6 through 9.

 

I have I.E. 11.

 

It seems to install okay.  When I click on the smart print icon, it selects an area of the page.  But after that, nothing.

Tutor
SteveB17
Posts: 13
Member Since: ‎12-11-2010
Message 8 of 8 (422 Views)

Re: HP Smart Printing Software

I clicked on Kudos. I don't see the "Accept as Solution" button.
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