HP Solution Center is saying my printer is disconnected?

[etsygirl36]

I have a newer desktop with Windows 7 running. My printer says it's missing drivers yet I've done everything to update it & it is supposed to be compatible with Windows 7 but in the HP Solution center it still says the printer is disconnected yet I can still print, scan, etc? What is the problem & how do I fix it?

[Bob_Headrick]

Please read this post then provide some details. What printer model?  How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? What driver are you using - one from the original install CD or from a download on HP.COM?

[etsygirl36]

It is a HP Officejet J4540. USB. Tried using installation CD wouldn't work so went to HP.com.

[Bob_Headrick]

Which driver did you install? I would suggest the full featured driver available here.

The HP diagnostic tools at http://www.hp.com/go/tools may help resolve the issue.

[saima707]

When I try to scan a document I get message the scanner is not connected!  But printer is wirelessly connected to Computer.

[dluis]

Hello I would appreciate your help on solving this problem.

When I run HP Solution Center it says my printer is disconnected, although it is connected via usb and detected by windows.

It's an HP Photosmart C5280 All-in-One, my OS is Win 7, 64 bit, and I installed the drivers and software after downloading from Hp website.

The error message is "HP Photosmart C5200 series Disconnected!"

Best Regards

Joao

[blingblingxd]

I am having a same problem too, I am using HP C4180 PhotoSmart All-in-one print, it works fine with my old window XP computer, and now I am using a window 7 64bit, I tired so many times to reinstall the setup I download from hp.com , still showing the message "HP Photosmart C4100 series Disconneted" while USB is plugged, so disapointed! its C4180, but USB define as C4100, but it worked on window XP, so I am thinking just because HP havent resolve the problem of window 7, please~ help

[kkrawz]

I brought up my HP Solution Center software because I could not get my printer to work. There was an error message that read "HP Photosmart Prem-Web 309n-s Disconnected!". The printer is wireless and linked to my network - it is definitely not disconnected and I was able to print a network report that shows the connection is enabled. I looked for a solution and found this forum.

My OS is Windows XP so I downloaded the 2 HP diagnostic utilities for XP systems. Using the HP diagnostic tools I was able to resolve the problem where the Solution Center software could not. It says to click on a button "Accept as Solution" if the problem is solved but no such button exists. I've looked everywhere.  I did click the "Kudos" star. 

I'm really glad to find these diagnotic utilities. It worked great. I just thought that people should find out about these.

[Bob_Headrick · Accepted solution]

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kkrawz wrote:

[snip My OS is Windows XP so I downloaded the 2 HP diagnostic utilities for XP systems. Using the HP diagnostic tools I was able to resolve the problem where the Solution Center software could not. It says to click on a button "Accept as Solution" if the problem is solved but no such button exists. I've looked everywhere.  I did click the "Kudos" star.  [snip]

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Thanks for the kudo's.  Only the originator of a thread (or a moderator) has the "Accept as Solution" button.