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etsygirl36
Posts: 3
Member Since: ‎05-09-2011
Message 1 of 27 (13,777 Views)
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HP Solution Center is saying my printer is disconnected?

I have a newer desktop with Windows 7 running. My printer says it's missing drivers yet I've done everything to update it & it is supposed to be compatible with Windows 7 but in the HP Solution center it still says the printer is disconnected yet I can still print, scan, etc? What is the problem & how do I fix it?

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Bob_Headrick
Posts: 15,972
Member Since: ‎11-17-2008
Message 2 of 27 (13,752 Views)

Re: HP Solution Center is saying my printer is disconnected?

Please read this post then provide some details. What printer model?  How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? What driver are you using - one from the original install CD or from a download on HP.COM?

 

 

 

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
etsygirl36
Posts: 3
Member Since: ‎05-09-2011
Message 3 of 27 (13,749 Views)

Re: HP Solution Center is saying my printer is disconnected?

It is a HP Officejet J4540. USB. Tried using installation CD wouldn't work so went to HP.com.

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Bob_Headrick
Posts: 15,972
Member Since: ‎11-17-2008
Message 4 of 27 (13,733 Views)

Re: HP Solution Center is saying my printer is disconnected?

Which driver did you install? I would suggest the full featured driver available here.

 

The HP diagnostic tools at http://www.hp.com/go/tools may help resolve the issue.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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saima707
Posts: 1
Member Since: ‎02-29-2012
Message 5 of 27 (12,797 Views)

Re: HP Solution Center is saying my printer is disconnected?

When I try to scan a document I get message the scanner is not connected!  But printer is wirelessly connected to Computer.

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dluis
Posts: 7
Member Since: ‎05-24-2009
Message 6 of 27 (12,417 Views)

Re: HP Solution Center is saying my printer is disconnected?

Hello I would appreciate your help on solving this problem.

When I run HP Solution Center it says my printer is disconnected, although it is connected via usb and detected by windows.

It's an HP Photosmart C5280 All-in-One, my OS is Win 7, 64 bit, and I installed the drivers and software after downloading from Hp website.

The error message is "HP Photosmart C5200 series Disconnected!"

Best Regards

Joao

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blingblingxd
Posts: 1
Member Since: ‎03-07-2013
Message 7 of 27 (9,942 Views)

Re: HP Solution Center is saying my printer is disconnected?

I am having a same problem too, I am using HP C4180 PhotoSmart All-in-one print, it works fine with my old window XP computer, and now I am using a window 7 64bit, I tired so many times to reinstall the setup I download from hp.com , still showing the message "HP Photosmart C4100 series Disconneted" while USB is plugged, so disapointed! its C4180, but USB define as C4100, but it worked on window XP, so I am thinking just because HP havent resolve the problem of window 7, please~ help

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kkrawz
Posts: 9
Member Since: ‎08-04-2011
Message 8 of 27 (9,609 Views)

Re: HP Solution Center is saying my printer is disconnected?

I brought up my HP Solution Center software because I could not get my printer to work. There was an error message that read "HP Photosmart Prem-Web 309n-s Disconnected!". The printer is wireless and linked to my network - it is definitely not disconnected and I was able to print a network report that shows the connection is enabled. I looked for a solution and found this forum.

 

My OS is Windows XP so I downloaded the 2 HP diagnostic utilities for XP systems. Using the HP diagnostic tools I was able to resolve the problem where the Solution Center software could not. It says to click on a button "Accept as Solution" if the problem is solved but no such button exists. I've looked everywhere.  I did click the "Kudos" star. 

 

I'm really glad to find these diagnotic utilities. It worked great. I just thought that people should find out about these.

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Bob_Headrick
Posts: 15,972
Member Since: ‎11-17-2008
Message 9 of 27 (9,586 Views)

Re: HP Solution Center is saying my printer is disconnected?


kkrawz wrote:

[snip My OS is Windows XP so I downloaded the 2 HP diagnostic utilities for XP systems. Using the HP diagnostic tools I was able to resolve the problem where the Solution Center software could not. It says to click on a button "Accept as Solution" if the problem is solved but no such button exists. I've looked everywhere.  I did click the "Kudos" star.  [snip]


Thanks for the kudo's.  Only the originator of a thread (or a moderator) has the "Accept as Solution" button.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Intern
zeppu127
Posts: 31
Member Since: ‎01-29-2009
Message 10 of 27 (7,918 Views)

Re: HP Solution Center is saying my printer is disconnected?

My Printer HP PHOTO SMART D110 is "Wireless" connected. The drivers used are from the original CD installation.  It will be working fine than all of a sudden when I need something printed immediately it just automatically "Disconnects". The only cure is for me to totally unplug the printer, the router, and the computer and reboot all. This is maddening because usually the item I want printed is an online Internet item. Crazy!!!! I can't believe HP had not yet come up with a premanent fix. I downloaded a fix which claimed it would take care of this problem. An exercize in futility!!!

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