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Re: HP photosmart6515 e-all in one (107 Views)
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LMCea19 Student
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LMCea19
Posts: 3
Registered: ‎08-02-2012
Message 1 of 4 (135 Views)
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HP photosmart6515 e-all in one

‎08-02-2012 03:29 PM

Am wondering if anyone has had a problem with their computer rebooting in the middle of a print job while on the internet?

I have a brand new HP Photosmart 6515 e- all in one with the wireless features turned off. Thanks.

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Master's Graduate
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Wixma
Posts: 886
Registered: ‎09-21-2011
Message 2 of 4 (127 Views)
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Re: HP photosmart6515 e-all in one

‎08-03-2012 04:06 AM

Hello.

It would help knowing which Operating System you are using with your printer. It would also help knowing how the printer is connected with the computer.

Cheers!!

 

Wixma.
I am an HP employee.
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LMCea19 Student
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LMCea19
Posts: 3
Registered: ‎08-02-2012
Message 3 of 4 (120 Views)
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Re: HP photosmart6515 e-all in one

‎08-03-2012 07:46 AM

My computer, w/ Windows 7 reboots itself when I'm printing something on the internet. My HP printer is connected to my computer with a USB cable. It doesn't reboot everytime I print, but 5 or 6 times an eight hour day. Thank you for any help.

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Master's Graduate
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Wixma
Posts: 886
Registered: ‎09-21-2011
Message 4 of 4 (107 Views)
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Re: HP photosmart6515 e-all in one

‎08-04-2012 04:32 AM

Hello LMCea19.

 

Maybe you could try the following:

1. Disconnect the USB cable from the computer.

2. Simulate you want to print something and check if the computer reboots.

 

Cheers!

Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.
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