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04-18-2012 07:20 PM
My computer uses Win7 64-bit OS. I have disconnected the power cord from the printer several times with no luck. In addition, I've restarted the computer several times without success. I've attempted to download a driver but get a message that the driver is already installed. Both black and color cartridges are full. Any suggestions?
06-22-2012 10:55 AM - edited 06-22-2012 10:57 AM
Hi shepger, regretful to see that you are facing this issue;
Are you still facing this issue? I will do my best to help you if you are;
Go to this link, www.hp.com/go/tools download and run, the HP print and scan doctor. This tool was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced when connected to Windows-based computers.
If you are not experiencing this issue any longer, May you let me know, your time and courtesy,
will be deeply appreciated.
Hope that I can be of help;