02-01-2011 12:11 PM - edited 02-01-2011 01:21 PM
I'm close to pulling my hair out here. I recently purchased a LaserJet P1102W as a replacement for my LaserJet 1022n that finally gave out. I am trying to print Avery file labels (template 5066). I am using the old file document, I simply need to reprint. So, I open the file and select 'Print' and then hit 'OK'. On my old model, the Attention light would blink red until I hit what I guess is the ok/accept button (I think it was the button with the triangle and the ! inside, but I can't be sure now) - it would then send the print job for the labels though, allowing me to put the label sheet in first and then it would feed that through from the main tray.
With this new model, I follow exactly the same steps but I can't get the document to print. Hitting the Power button on this unit only turns it off. Hitting the Cancel button deletes the document from the queue and it won't print.
I just spent nearly an hour and a half with HP Live Tech Support and they can't seem to give me a straight answer. They're telling me they need remote access to fix the issue or they need me to delete and reinstall my drivers. One thing the techs are sure of is that it is not a hardware issue, simply user error. Even though I repeated the steps that I took and they say that everything is correct. I was also told to "please the paper", whatever that means.
I was hoping that I could find a fellow user of the P1102w here, or at least someone knowledgable who isn't reading from a book. It just feels like there's a step missing somewhere once I bring up the Print menu. Do I need to manually change a setting or direct it to pull from a certain tray? I'm just trying to do everything possible before I actually uninstall/reinstall the drivers. Also, all the software is current, no updates needed.
Someone please help! I'm losing it...or I've already lost it maybe. lol
Thanks in advance for any sanity that you might be able to bring.
06-11-2012 09:50 PM
I am running into the same issue where the HPLJ1102w can't print labels from Word 2007. When the label is sent to the printer, the ATTENTION light starts blinking and nothing happens. There is no error message that I can find. The only way to clear it is to delete the job.
Now from some research, someone actually got the file to print after changing the print selection to AUTO. This too failed. So, I sent a test page to the printer and it printed just fine. Now I know the problem is with the file BUT I am no Administrative person. I have not setup labels in the past but was told the file prints fine on a different printer. At this point, my guess is the setup of the file(margins???) and the printer can't handle it..Not sure and still researching.
So, if ANYONE out there has seen this type of problem and FOUND a solution then I am ALL ears as I really am getting frustrated with this one. Any kind of input would be appreciated.
07-25-2012 09:35 AM
I realize this is an old thread, but it came up as one of the first Google search results and there was no solution.
I was having this problem too. The problem ended up being that I had turned off the status messages in the printer setup. When I turned the status messages back on, a window pops up when I try to print a label. I click "Continue" and it pulls the label from the manual feed.