HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Incompatible Ink Cartridges error message, bought new cartridge but still same error message. (307 Views)
Reply
Reply
Topic Options
Yaks Student
Student
Yaks
Posts: 1
Registered: ‎12-22-2011
Message 1 of 2 (307 Views)
Report Inappropriate Content

Incompatible Ink Cartridges error message, bought new cartridge but still same error message.

‎12-22-2011 10:26 AM

Hello   Can someone please help, I have purchased a new hp photosmart, model b110a, and new original ink cartridge 364 which came with the new printer. However the message on printer display states "Incompatible Ink Cartridge Please use the SETUP Cartridges that came with the printer"

 

I then purchased a new ink cartirdge as i assumed the printer cartridge may have been faulty but still receive the same message.

 

Please advise what else can be done to rectify this problem.

 

I have checked printer heads etc all is clean and no dust.   Many Thanks Yakub.

0
Reply
0
Please use plain text.
 
miclynblue Student
Student
miclynblue
Posts: 1
Registered: ‎01-03-2012
Message 2 of 2 (227 Views)
Report Inappropriate Content

Re: Incompatible Ink Cartridges error message, bought new cartridge but still same error message.

‎01-03-2012 09:28 AM

Omg, the same thing just happened to me! I bought an HP 21/22 combo pack from Best Buy yesterday and I too am getting that error about the color cartridge being incompatible. Sucks.  I hate going back to Best Buy for yet another return.

0
Reply
0
Please use plain text.