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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-25-2011 08:57 PM

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How do I get my printer back online?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2013 05:55 PM

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After stressing about this, I did what I consider MY RULE #1 (and preach about it and then forget); think Canadian accent:

 

"When in doot (doubt)...REBOOT"!  So I did.  The printer made some "working noises" and whatever "printer offline problem" was kicking my butt,  the printer reset itself (software or hardware) and I've had NO  problems since then .

 

I was frustrated enough that I was just going to spend cash I had no right to spend and buy a newer, more expensive printer.  I have 3 HPs (2 of them are the small deskjets) and an Epson (which I don't use because the paper is loaded from thr rear and I don't have the room).  All my printers come from the early ages of the digital cameras--buy a camera, get a free printer.  My #1 is  an F335; it prints, copies and scans like the workhorse it's always been.  I don't print photos, it sucks ink, but I hope it lasts forever.

 

This was too simple and may not be the answer for everybody, but I hope it will work for some of you.

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127 REPLIES 127

‎09-26-2011 12:02 AM

HP Recommended

Hi,

 

If the printer is turned on but the os is stating it is offline, go to the control panel and find printers. Right click the icon of your printer and choose the option "use printer online". If this doeasnt work for you provide me with some more info.


Say "Thanks" by clicking the Kudos Star in the post that helped you.

Although I work for HP my posts and replies are my own

Please mark the post that solves your problem as "Accepted Solution"

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‎09-19-2012 09:02 PM

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@lesilove1 wrote:

How do I get my printer back online?


I have a HP that just quit working.

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‎12-29-2012 03:09 PM

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printer is offline.  How do I get it back online?

 

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‎01-03-2013 02:54 PM - last edited on ‎04-22-2016 02:12 PM by Retired

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@karenloughrey
I would take a look at this document.

 

Windows 10: http://support.hp.com/us-en/document/c04249080

Windows 8: http://support.hp.com/us-en/document/c04249080

Windows 7: http://support.hp.com/us-en/document/c04249080

Windows Vista: http://support.hp.com/us-en/document/c04249080

Mac: http://support.hp.com/us-en/document/c04249334



Let me know how it goes.

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‎02-25-2013 06:32 AM

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Everything seems to be plugged in.  How do I get back on line?

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‎02-25-2013 04:26 PM - last edited on ‎04-21-2016 05:48 PM by Retired

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rb1951

 

This article should help with your printer offline error (it is the same as linked by garytech1 linked above:

Windows 10: http://support.hp.com/us-en/document/c04249080

Windows 8: http://support.hp.com/us-en/document/c04249080

Windows 7: http://support.hp.com/us-en/document/c04249111

Windows Vista: http://support.hp.com/us-en/document/c04249275

Mac: http://support.hp.com/us-en/document/c04249334

Give the steps outlined a try and let us know if it helps. If it does not help we need a little more information, what printer is this for? What operating system are you running?

Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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‎05-01-2013 04:57 PM

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I find your test for reading  and entering your web site insulting.  How can anyone with vision proplems ,such as  macular degeneration read some of the letters.  I know the reason for them but I have found the whole

HP seervice lacking.  I have owned 3 printers . Never have I had one as touchy as this one. Maybe it's the computer, I don't know,but trying to find an answer with the online manual is horrible.  First , my whole afternoon has been spent trying to find out how to get the Printer to go back online. . I've had it a couple of years now and this is the first time this has happened..  If I scan something it prints fine.  But I can't copy anything online.  Between Windows and HP , I can't express why I continue to torture myself.

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‎05-09-2013 10:41 AM

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Moved: https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Re-My-printer-is-offline-how-do-I-get-it-back-on-line/m-p/2616237#U2616237

Moved to the Mac printing forum for better coverage.

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‎05-09-2013 10:42 AM

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What do you do if you do not have a  "use printer online" button (I'm usuing a Mac Book Pro?  Thanks!

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