09-26-2011 12:02 AM
If the printer is turned on but the os is stating it is offline, go to the control panel and find printers. Right click the icon of your printer and choose the option "use printer online". If this doeasnt work for you provide me with some more info.
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Although I work for HP my posts and replies are my own
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01-03-2013 02:54 PM - edited 01-03-2013 02:55 PM
I would take a look at this document.
Click here for document.
Let me know how it goes.
Give Kudos to say "thanks" by clicking on the white star under my name.
Click "Accept as Solution" if it solved your problem, so others can find it.
I work for HP
02-25-2013 04:26 PM
This article should help with your printer offline error (it is the same as linked by garytech1 linked above:
Give the steps outlined a try and let us know if it helps. If it does not help we need a little more information, what printer is this for? What operating system are you running?
Best of Luck!
05-01-2013 04:57 PM
I find your test for reading and entering your web site insulting. How can anyone with vision proplems ,such as macular degeneration read some of the letters. I know the reason for them but I have found the whole
HP seervice lacking. I have owned 3 printers . Never have I had one as touchy as this one. Maybe it's the computer, I don't know,but trying to find an answer with the online manual is horrible. First , my whole afternoon has been spent trying to find out how to get the Printer to go back online. . I've had it a couple of years now and this is the first time this has happened.. If I scan something it prints fine. But I can't copy anything online. Between Windows and HP , I can't express why I continue to torture myself.
05-09-2013 10:41 AM
Moved to the Mac printing forum for better coverage.