HP Support Forums
Join in the conversation.
04-11-2012 02:00 AM
You've already checked and it doesn't look like kinked tubes - so then I would suggest that you contact HP phone support. You may require a replacement under warranty. See link below for phone no.s
Please let me know how you get on....
05-29-2012 05:08 PM
After reading this I looked into my printer and low and behold a kink in the line. Obviously this is a manufacturers defect. This was supposed to be a top of the line printer. What can I do?
05-29-2012 05:16 PM
i read on the site that this part maybe included under warranty but when you try to reach someone to help you it seems to be impossible and is extra annoying.
05-29-2012 05:36 PM
I had this happen and I called in. They told me since it wasn't under warranty they would be happy to sell me the most current printer at a discounted price.
05-29-2012 06:00 PM
I have owned 4 OfficeJets. I think HP considers them as disposable. The first one I had (about 8 years ago) was the best one.
06-12-2012 12:32 PM
HP provides many support options to contact HP.
Email support, phone support and chat support. How are you trying to contact them that you are running into issues with?
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.
12-09-2012 01:41 PM
I just finsihed a successful repair of my Officejet Pro 8500
Initially, I also did not see any kinked tubes as suggested by Ciara, however, the black and magenta tubes were damaged near/behind the printer head sled. I think they disengaged from their guides and got jammed repeatedly by the sled.
I documented the repair with pictures and some instructions, but unfortunately, I cannot attach the file here.
Send me an email, and I will send you the PDF document.
Picture of repair:
See also: Officejet-Pro-8500-leaking-blue-ink thread in this forum.
12-16-2012 10:43 PM
So this is a design problem. I just got doused by Cyan ink an hour ago. I too though bad cartridge, but now its a kink in the line. my 8500 Pluss is only a year old, and this is unacceptable.
Now I've to go and get another printer becuse HP cannot design correctly.
Has anyone thought to sue these guys yet, because i am thinking seriously about it!