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Photo Creations closes when I try choose a template/theme for a project. (170 Views)
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CarolannK Honor Student
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CarolannK
Posts: 6
Registered: ‎11-12-2010
Message 1 of 3 (170 Views)
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Photo Creations closes when I try choose a template/theme for a project.

‎08-16-2011 11:50 AM

Suddenly Photo Crations abruptly closes when I click on a theme for a creation.

 

I have used this program in the past with no trouble.

 

I have tried uninstalling, downloading the  latest version and reinstalling to no avail.

 

Any suggestions?

 

I am using a Dell Laptop 1720 with Windows 7, HP Photosmary 8250 printer.

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Teacher Teacher
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RocketLife
Posts: 283
Registered: ‎01-18-2011
Message 2 of 3 (166 Views)
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Re: Photo Creations closes when I try choose a template/theme for a project.

‎08-16-2011 02:02 PM

Hi CarolAnn.

 

Thanks for letting us know. Please contact our customer support team at hpsupport.na@RocketLife.com. They can help get you printing again.

 

Yours,

 

RocketLife

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CarolannK Honor Student
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CarolannK
Posts: 6
Registered: ‎11-12-2010
Message 3 of 3 (159 Views)
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Re: Photo Creations closes when I try choose a template/theme for a project.

‎08-17-2011 10:15 AM

Received an email response from tech support instructing me to call for phone support. Excellent!!! It turns ou that Internet Explorer 9 was the uclprit. Reverting to IE 8 solved the problem. Guess I will wait a while before trying IE 9 again.

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