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za Top Student
Top Student
Posts: 5
Member Since: ‎01-12-2011
Message 1 of 59 (73,096 Views)
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Printer won't let me get it online

My printer shows it's offline. When I go to control panel-printer -right click the printer icon-click run as administrator it only shows "use printer offline". It does not show the  "use printer online" option. How can we solve this problem?

 

Ed

Accepted Solution

Re: Printer won't let me get it online

This works for me.  Use this both on the host computer or printer server and the client computer (computer on the network).  Create a batch file in NOTEPAD with the following text.  Save as prnfix.bat.  Save it in the Windows folder or other folder you might have added into the Windows Path.  Create a shortcut to the batch file and add it to your desktop, and configure it to run as administrator.  Double click on the shortcut whenever you have this problem.  Paste the following into the batch file:

net stop spooler
net start spooler
pause

 

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Intern
Posts: 23
Member Since: ‎02-05-2011
Message 2 of 59 (73,077 Views)

Re: Printer won't let me get it online

How is your printer connected - USB, ethernet or wireless?

What model is your printer?

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I do work for HP Printer Support, however my comments/advice are mine alone.
za Top Student
Top Student
Posts: 5
Member Since: ‎01-12-2011
Message 3 of 59 (73,070 Views)

Re: Printer won't let me get it online

I have a deskjet 3650 and a wireless network but the printer is connected to a PC with a USB cable. It worked fine up until three days ago.

Intern
Posts: 46
Member Since: ‎02-22-2010
Message 4 of 59 (72,998 Views)

Re: Printer won't let me get it online

Just click where it says "Use Printer Offline" the checkmark should go away, and your computer should show the printer as "Online"

While I am an HP employee, I am not a expert on all our products. If I offer advice, I'm not speaking for HP on how to solve an issue, but I'll do my personal best to help you.
Honor Student
Posts: 1
Member Since: ‎02-17-2011
Message 5 of 59 (72,906 Views)

Re: Printer won't let me get it online

I switched the check box to put the printer online but it still indicates that it is off line.  How do I get it to print documents on my ccomputer?

Student
Posts: 1
Member Since: ‎09-17-2011
Message 6 of 59 (71,998 Views)

Re: Printer won't let me get it online

my hp deskjet f2200 is showing up as printer is offline and will not print could you please advise me how to get it to print

Top Student
Posts: 1
Member Since: ‎09-21-2011
Message 7 of 59 (71,947 Views)

Re: Printer won't let me get it online

New HP 4500  printer shows it is off line.  How can I get it online>


za wrote:

My printer shows it's offline. When I go to control panel-printer -right click the printer icon-click run as administrator it only shows " printer offline". It does not show the  " printer online" option. How can we solve this problem?

 

Ed


 

Tutor
Posts: 20
Member Since: ‎09-27-2010
Message 8 of 59 (71,933 Views)

Re: Printer won't let me get it online

Hi,

 

You can try this, right click on the printer Icon, find " Printer properties" -> "Port" -> "Add port", configure the printer port appropriately and see if the printer is online or not.

Honor Student
Posts: 2
Member Since: ‎01-10-2012
Message 9 of 59 (70,830 Views)

Re: Printer won't let me get it online

I have a HP photosmart 2700.   I have used it for several years.  Now suddenly when I want to print it says the printer in not on line -- and I cannot find any way to get it on line. 

Student
Posts: 1
Member Since: ‎02-11-2012
Message 10 of 59 (69,584 Views)

Re: Printer won't let me get it online

how can get hd 7510 printer back on line

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation