Smart Web Printing add-on compability with Internet Explorer 9?

[jcewl93]

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Bob_Headrick wrote:

Sorry about that, I corrected the link in the above post.

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That link just goes right back to the top of this page, whereas before it went to nowhere.  007Ohms (message #22)  has a link to the HP Bing Bar, but that is not an update to the SWP.  Why do I want to add another tool bar for each feature that I want to access.  This is ridiculous if that is all that HP is going to do.

[gcox11]

Ya think HP (a world leader in technology) should be aware of the problem? I will think twice about buying another HP product.

[Smart_Print_IE9]

Yes, they definitely should update for IE9, just follow the advice in the next post:

[Smart_Print_IE9]

HP Smart Web Printing has been retired and replaced by the HP Smart Print feature in HP Bing Bar. HP Bing Bar also replaces the old HP Yahoo! Toolbar. HP Bing Bar works in IE9, except for the important HP Smart Print feature. The retired HP Smart Web Printing add-on is also incompatible with IE9. This feature is installed by clicking on the Smart Print button on the HP Bing Bar, which will check if HP Smart Print is installed, and launch it if it is. If it is not installed it will open a web page which allows the user to download the HP Smart Print installer, which will check its compatibility with the user's system. If the system passes the compatibility checks, it will start installing HP Smart Print. If it is fails the compatibility checks, it will not start installing, instead displaying the message “Smart Print does not support PC configuration. Please see the minimum requirements.”

It will create a log file called SmartPrint_Setup.LOG with the path of the setup executable, which I am not posting, as it includes the user name and a GUID, and an event log like this:

SETUP 5-7-2011 21:35:38  [INFO] OnBegin start

SETUP 5-7-2011 21:35:38  [INFO] OS is 64bit

SETUP 5-7-2011 21:35:38  [INFO] OS is Win7

SETUP 5-7-2011 21:35:38  [INFO] IE is 9

SETUP 5-7-2011 21:35:38  [ERROR] The current Internet Explorer Browser veriosn is not support.

This compatibility check is also run when starting or uninstalling HP Smart Print, so if you installed HP Smart Print with IE8 and upgraded to IE9, you can’t run it. You can’t even uninstall HP Smart Print if you installed it with IE8 and upgraded to IE9.

The compatibility check is designed to stop users from installing HP Smart Print on outdated systems/browsers that would not run HP Smart Print correctly, for example Windows 2000 or IE 5. HP’s system requirements say “Smart Print works on Windows XP SP3, Vista and Win 7 and currently supports only Internet Explorer 6.0 and above.” Any IE9 system would meet these requirements, as it only runs on Vista and Win7 and is above IE 6.0

The installer does not recognise IE9 as a compatible browser. HP may have designed the installer to not install onto versions of IE that HP has not tested, as they may actually be incompatible due to changes in an update of IE. There has been a beta version of IE9 for several months so HP should have been aware of an upcoming IE9 release.

There are actually 4 threads on this website and 2 on other forums referring to this compatibility issue:

http://h30434.www3.hp.com/t5/Home-Web-Printing/Smart-Web-Printing-doesn-t-work-in-IE9/td-p/382491

http://h30434.www3.hp.com/t5/Home-Web-Printing/Web-Printing-and-IE9/td-p/325570

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/HP-Smart-Web-Print-and-IE9-incompatible/td-p/5...

http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and/HP-SmartWeb-printing-HP-SmartPrint-vs-IE...

http://answers.microsoft.com/en-us/ie/forum/ie9-windows_vista/hp-smart-web-print-with-ie9/18c12980-3...

http://www.tomshardware.com/forum/17365-63-smart-printing

You should leave feedback where HP allows it, and if you have an in-warranty printer, send HP an email about the issue. Don’t forget to include these links.

[razzell2]

smart_print_IE9

So you are saying that even if we have smart print installed, and upgrade to ie9, and install the hp bing toolbar, that the smart print feature will not work.

Is that what I am reading?

Also, that it will never work with IE9 because it has been "retired"?

[Smart_Print_IE9]

HP Smart Print has not been retired. What has been retired is an application that seems to have been developed before 2006 called "HP Smart Web Printing", which has recently been replaced by HP Smart Print, see http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/HP-Smart-Web-Print-and-IE9-incompatible/m-p/66.... None of these are compatible with IE9. HP Smart Web Printing was originally compatible with IE6, IE7 and Firefox. It was made compatible with IE8 after users pressured HP using these forums. When Firefox 3.6 was released, HP Smart Web Printing stopped working with Firefox. HP has now discontinued Firefox support with HP Smart Print (the website says "Only available for Internet Explorer"). Interestingly, the forum software that HP use is not fully compatible with IE9 (I am posting from Firefox 4, not HP Smart Print compatible).

If you already have the new HP Smart Print Bing Bar feature installed on IE8 and you upgrade to IE9, you are not able to use use HP Smart Print. You can't even uninstall HP Smart Print in this situation, it will give an error when uninstalling from Control Panel. Also, you need to install the HP Bing Bar before installing HP Smart Print.

If you had the retired HP Smart Web Printing application installed on IE8 and you upgrade to IE9, then HP Smart Web Printing will appear as an installed add-on, and as a program, but will not do anything at all. In this situation, you can fully uninstall the old HP Smart Web Printing software from the Windows Control Panel. You may also have the HP Yahoo! Toolbar, which has been replaced with the HP Bing Bar. This can also be uninstalled from Control Panel.

HP should fix these issues as soon as possible.

I am NOT an HP employee!

[razzell2]

I understand Smart_Print_   (I think )

There is HP Smart Web Printing Version 4.60, (no updates available), which is what I have in my IE8.

And there is an HP Smart Print, that comes with the HP Bing toolbar.

And niether one work with IE9.

And both are a mess, having to install one before the other, or not being able to uninstall one if you have the other installed.  Very confusing, and very frustrating.

Well, that stinks.  I dont need another toolbar....I spend much time removing check marks from applications that want to install a toolbar along with thier download. I have only the google toolbar on my IE8 browser.

IE9 is very nice, very fast, streamlined, and I liked it, but there are other glitches with IE9 involving Windows Mail (and probably Outlook Express) that concern me even more, but are better left for another forum.

Thanks Smart_Print_IE9 for clearing that up for me.  I was not seeing the difference between Smart Print, and Smart Web Printing.   (my goodness, what a mess). 

Kudo's to you.

As for me, I will stick with IE8 until I read somewhere that the matters have either been addressed, or will not be addressed, ever. 

[gcox11]

It is very time consuming to delete smart web 4.(whatever)I went to search and had to go back to where I thought I downloaded and had HP as the author.

[yfronts]

I agree with you, just spent an hour trying to get through to support, but got no where. I would like to try IE9 with the smart web printing, but they are not compatible. HELLO. LONDON TO HP, IS THERE ANY BODY OUT THERE ? DO YOU MONITOR YOUR CUSTOMERS FORUMS ??

[Bob_Headrick]

The HP Smart Printing Home Page now says IE9 will be supported in June, 2011 in Smart Printing.  Check there for updates.