Videos

[koala1]

Certain videos do not appear on the screen or only partially appear while the sound comes through. HP PAvillion Serial # 2MD0040079. eGreeting cards and Ted.com are affected.

[DavidPK]

 Hi,

Try the following.

First, download the Flash uninstall utility on the link below and save it to your Desktop.

Flash Player Uninstaller.

When the download has completed, close all browser windows and run the uninstaller.  After this has completed, restart the notebook.

Next, download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash.  Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.

Close all browser windows before running the Flash installer.

Launch Firefox and see if the videos play Ok now - if they do, close Firefox, open Internet Explorer and click on the same Adobe Flash link above to get a prompt to install the ActiveX component.  When done, restart Internet Explorer.

Regards,

DP-K