general printer error ox61011beb on HP Photosmart HP C309n (3004 Views)
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Student
shanmcin
Posts: 1
Member Since: ‎12-21-2011
Message 1 of 8 (3,004 Views)

general printer error ox61011beb on HP Photosmart HP C309n

I have an HP PHotosmart C309n connected to a pc running Windows 7.  It's also used on a Windows XP system through a wireless network.

 

Error Message: General Printer Error - Ox61011beb - refer to printer documentation

 

No changes made to the system - just got through printing 3 pictures.  Opened the media tray to insert more paper and got this error message.

 

I tried the reset (via HP support) - tried uninstalling and reinstalling cartridges - still getting error

Intern
Jann31
Posts: 52
Member Since: ‎01-03-2011
Message 2 of 8 (2,936 Views)

Re: general printer error ox61011beb on HP Photosmart HP C309n

Hi shanmcin,

 

Here are some solutions to fix this error:

http://fix-your-printer.blogspot.com/2011/02/error-0x61011beb-on-hp-officejet-and.html

 

Good luck !

 

Student
joedodson
Posts: 1
Member Since: ‎11-13-2012
Message 3 of 8 (2,097 Views)

Re: general printer error ox61011beb on HP Photosmart HP C309n

I have an HP PHotosmart B8550 connected to a pc running Windows XP.  I was loading paper into the tray and got this 

 

Error Message: General Printer Error - Ox61011beb - refer to printer documentation

 

No changes made to the system - just got through printing 3 pictures. 

 

I tried the reset (via HP support) - tried uninstalling and reinstalling cartridges - still getting error.

Intern
Jann31
Posts: 52
Member Since: ‎01-03-2011
Message 4 of 8 (2,098 Views)

Re: general printer error ox61011beb on HP Photosmart HP C309n

Hi Joe,

 

If the error persist, you have to replace the printhead...

Honor Student
daddyt
Posts: 2
Member Since: ‎11-14-2013
Message 5 of 8 (948 Views)

Re: general printer error ox61011beb on HP Photosmart HP C309n

error message 61011beb will not go away . I tried all the recommended gfixes . What to do now.

Regents Professor
Ciara_B
Posts: 6,149
Member Since: ‎11-27-2009
Message 6 of 8 (932 Views)

Re: general printer error ox61011beb on HP Photosmart HP C309n

Hi daddyt
Do you have the PS c309? Is the printer still within warranty by any chance?
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
lforsberg
Posts: 2
Member Since: ‎12-21-2013
Message 7 of 8 (684 Views)

Re: general printer error ox61011beb on HP Photosmart HP C309n

message keeps appearing

HP Support Agent
MissTeriLynn
Posts: 3,377
Member Since: ‎09-03-2013
Message 8 of 8 (638 Views)

Re: general printer error ox61011beb on HP Photosmart HP C309n

Hi there,

 

I understand you're getting an error code on your Photosmart C309n printer. I'm sorry to hear this has been happening but I will certainly do my best to assist you!

 

I am assuming that you have a Photosmart C309n with the error of 0x61011beb as you did not change the title, so if you have a different printer or a different error please post back with that.

 

I would recommend that you follow this Carriage Jam document as that is what the error code you're receiving is indicating. If that doesn't resolve the issue, please also plug the printer directly to a wall outlet to ensure the printer is getting all the power it needs to function properly.

 

Hope this helps, have a great day!
 

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**MissTeriLynn**
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