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04-11-2012 12:00 AM
Many HP printers are Web Enabled and can connect to the 'cloud' to receive content or ‘Print Apps’. These Print Apps can be setup to be delivered on a Scheduled Delivery schedule. Some customers are inadvertently signing up for this service and think that they are getting a fax or unwanted print app sent to their printer.
You may cancel a scheduled delivery app by following any of the options below (Some options may vary and not be available for any printer model):
1. From the printers front panel go to the 'Apps' section and scroll through until you find the desired print app. Select the print app and then choose 'Pause' subscription. This will pause the subscription until a user selects it again and 'resumes' printing. If the print app is not visible on your printer it may have been removed, please go to method 2.
2. Go to www.hpeprintcenter.com and login to your account, create an account if necessary. Go to the 'Apps' section and select the desired print app. Select 'setup' and then 'update settings', at the bottom of the settings page you will see in blue text 'Cancel Scheduled Delivery'.
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