hp officejet pro 8600 cannot enable web services. (6384 Views)
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LnZ Honor Student
Honor Student
LnZ
Posts: 3
Registered: ‎05-22-2012
Message 1 of 11 (6,384 Views)

hp officejet pro 8600 cannot enable web services.

Have downloaded HP tool to see if printer is on network.  I can Fax to and receive; print from laptop wirelessly; but, I cannot Enable Web Services.  Have tried CD, booklet, help sections, panel on printer...won't go through. 

 

Win7 64 bit

Turned off McAfee firewall

Downloaded and ran HP Home Network Diagnostic Utility

 

Don't know what to try next.

Professor
RobertoR
Posts: 2,242
Registered: ‎11-22-2011
Message 2 of 11 (6,311 Views)

Re: hp officejet pro 8600 cannot enable web services.

[ Edited ]

Hope you are having a great day and welcome to the HP forums;

 

Use this reset to restore the printer to a ready condition when cartridge, paper, or other printing issues occur.

Performing a partial reset of the printer
  1. Press the Power button ( ) to turn off the product.
  2. Unplug the power cord from the wall outlet and the back of the product and wait 10 seconds.
  3. Plug the power cord back into the wall outlet and the product.
  4. Press the Power button ( ) to turn on the product.

 Since you downloaded the HP Home Network Diagnostic Utility I will asume you can run this one as well;

GO HERE  

 

If this did not help please include this information and I will do my best to help you.

 

  1. Can you connect your printer through Ethernet?
  2. What router are you using?
  3. What Operating System are you using?

 

Best of luck:

RobertoR

 

 

:manlol: and remember

You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! :smileyvery-happy:
Intern
MurrayJ
Posts: 27
Registered: ‎05-22-2012
Message 3 of 11 (6,204 Views)

Re: hp officejet pro 8600 cannot enable web services.

HP web services -- how to enable/disable on HP Pro 8600 Plus all-one printer -- ?

Professor
RobertoR
Posts: 2,242
Registered: ‎11-22-2011
Message 4 of 11 (6,196 Views)

Re: hp officejet pro 8600 cannot enable web services.

[ Edited ]

MurrayJ How are you doing? hope you are doing well;

 

In your 8600 go to printer's control panel in the eprint symbol (See arrow on picture) > settings(last option in the menu)> enable or disable Web services, if you web services enable and you disable it, remember this will mean that the printer will get new printer code which may be problematic due to the fact that the current email that you are using may be locked out for 6 months.  

 

eprint symbol.png

 

The video will help you as well,

 

 

 

Hope this helps and answer your question;

RobertoR

 

 

:manlol: Remember==▼

You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! :smileyvery-happy:
LnZ Honor Student
Honor Student
LnZ
Posts: 3
Registered: ‎05-22-2012
Message 5 of 11 (6,182 Views)

Re: hp officejet pro 8600 cannot enable web services.

I've done all suggested steps, but I still get "Web Services (ePrint and Apps) are not enabled on this printer." 

 

After going through "Enabling Web Services...",  After no success, it asks for me to "Enter Proxy".  I input my signon name and password for my ISP.  Then a couple of screens (proxy address) came up to input things and I didn't know what to put in those screens, so I input my router number.  I'm not sure I even needed to do that.

 

The printer does print from my wireless PC, so I know it's networked.  I just can't seem to reach through to the internet.  Obviously, I've input something incorrectly, but I do not know what.

 

Is it possible McAfee is keeping me from getting through to the internet with the printer?

Professor
RobertoR
Posts: 2,242
Registered: ‎11-22-2011
Message 6 of 11 (6,180 Views)

Re: hp officejet pro 8600 cannot enable web services.

[ Edited ]

Hi LnZ, Hope you are having a great day;

 

I am not sure what you mean by all steps suggested,

What Operating System are you using?

 How the printer is connected

 

Let's try this;  

You mentioned that the printer is printing wirelessly

Print a network configuration page for reference later

Click of the right arrow▲, touch setup select reports, print network configuration page. 

  1. 1.   Clear all Internet history and cookies.  Restart and try.  
  2. 2.   If possible for you use a different browser. i.e firefox, chrome, safari. Restart and try.

Although HP does not recommend in the users manually assign a static IP address.

Get your Router information such as:

Default gateway address

subnet mask.

DNS Address.

Assign Static IP Address;  Type the same subnet mask, and default gateway address, that your router

 front panel main buttons.png

 

Touch RightArrow >Setup>Network>Advance Setup>ipsettings>manual 

In the same screen assign the DNS server 8.8.8.8 and secondary or alternative 8.8.4.4

 

 

Let me know the outcome I will do my best to help you.

 

Regards;

RoberoR

 

:manlol: Remember ↓▼↓

 

You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! :smileyvery-happy:
LnZ Honor Student
Honor Student
LnZ
Posts: 3
Registered: ‎05-22-2012
Message 7 of 11 (6,174 Views)

Re: hp officejet pro 8600 cannot enable web services.

RobertoR,  Thanks for your response below.  Here's my info:

 

1.  Using Windows 7 Home

2.  Wireless Connection (blue wireless lit on printer & can print wirelessly from laptop to printer)

3.  I cleared all internet history & cookies and restarted PC

4.  Answers to info collected:

Default Gateway address:  192.168.1.1

subnet mask:  255.255.255.0

DNS Address:  192.168.1.2

ipv 4 Addy 192.168.1.7

DNS Server:  8.8.8.8

 

5.  Entered on Manual ip settings:

IP:  192.168.1.6

Subnet Mask:  255.255.255.0

Default Gateway:  192.168.1.1

Preferred Server 8.8.8.8

Alternate Server: 8.8.4.4

 

6.  After entering the info in the Manual Network Setup, I returned to Home and tried Apps, Enable Web Services and the screen showed it trying to enable web services and looking for any updates.

 

7.  Message states:  "Web Services (ePrint and Apps) could not be enabled.  I have a choice of OK, Enter Proxy or Retry.  I've tried them all, but probably didn't do the "Enter Proxy" part correctly.

 

I suspect that my McAfee program is somehow blocking communication between the printer and the internet.

 

Thank you for your help.

 

LnZ

 

Student
mike43026
Posts: 1
Registered: ‎10-04-2012
Message 8 of 11 (5,664 Views)

Re: hp officejet pro 8600 cannot enable web services.

I recently got an Officejet pro 8600 premium.  the previous owner disabled the web service.  How do I override this setting so I can you the web options?

Intern
ms0588
Posts: 51
Registered: ‎04-25-2011
Message 9 of 11 (5,272 Views)

Re: hp officejet pro 8600 cannot enable web services.

Hello there

 

What you need to do is to ensure your printer is on the netwrok, than enable the web services by clicking on the "web services" icon on the printer front panel,

 

Here's the details steps for your reference :

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02908385&cc=us&dlc=en&lang=en&lc=en&product=432...

 

Hope this help and have fun with HP web services !

 

Regards

 

If my answer was helpful please click the “Blue Kudos" button to say "Thank You".
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Top Student
pablomax
Posts: 7
Registered: ‎04-20-2013
Message 10 of 11 (3,154 Views)

Re: hp officejet pro 8600 cannot enable web services.

hi, I solved the problem setting the 2 DNS addresses on the printer. Bye!

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