ink levels on officejet K5400 printer with windows 7 [ Edited ]

[chickenman]

recently switched to a new computer with windows 7 and downloaded the compatable 64 bit driver  printer works fine but there is no more tool for ink levels and no way to determine which of the 4 ink cartridges are out of ink when I get an out of ink message.  printing test page doesn't help - doesn't give ink levels and all boxes show good, even when out of ink.  anyone have a solution?

[Pontus_N]

Hello chickenman,

You can download the toolbox for the Officejet Pro K5400 here:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-79598-1&lc=en&dlc=en&cc=us&...

Download and run the file and you should have access to the toolbox again to check inklevels and so on.

[chickenman]

thanks for your help - much appreciated.  I downloaded the toolbox ok, but can't figure out how to check ink levels.  the folder for the new toolbox simply has a long list of cryptic files.  again, thanks for your help.

[Pontus_N]

Hello chickenman,

After installing the toolbox (just double click the downloaded file and the installation should start) you will be able to access the toolbox via the Printing Preferences of the K5400. Go to Devices and Printers and right click the K5400 and click on Printing Preferences, click on the tab called Features and on the bottom of that screen you should have a button called Services or Printer Services.

[chickenman]

again, thanks.  I have tried your suggestion but when I click on printer services I get a screen that says "unable to perform the operation."

[Pontus_N · Accepted solution]

Hello chickenman,

Hmm, ok. Let's try this:

Open Windows Explorer and browse to C:\Program Files\HP\Digital Imaging\bin or C:\Programs\HP\Digital Imaging\bin. There you will find a file called hpqtbx01.exe. Right click that and select "Create shortcut" then right click the shortcut you've created and select Properties. In the box called Target add "HP Officejet Pro K5400 series" after the existing path so it looks like this: "C:\Program Files\HP\Digital Imaging\bin\hpqtbx01.exe" "HP Officejet Pro K5400 series" (notice the space between the path and the printer name). It could be that for you the printer name should be different as it should match what the printer is called in Devices and Printers but if you haven't renamed the printer after installing it you should just be able to copy the above.

When you use this shortcut to open the toolbox you should be able to see the ink levels etc. Place the shortcut on the desktop and rename it to something that makes sense, like Officejet Pro K5400 Toolbox or something like that.

[chickenman]

Fantastic.  Worked great.  Very much appreciate you help.  Could never have done this without you.  Thank you again.

[Pontus_N]

Hello chickenman,

That's great to hear, I'm glad I could help!

[bobzim]

Pontus_N:

I'm confused. Will this work for the K550 Toolbox using Windows 7 64-bit?

I had Windows XP and now have Windows 7 64-bit and cannot install the old K550 toolbox.

I tried the download you suggested and can't get it to work.

I really miss having the toolbox.

Please enlightem me.

Thanks.

bobzim

[Pontus_N]

Hello bobzim,

Well, if it would work at all it would be to install the toolbox for the K5400, create a shortcut to it and instead of entering "HP Officejet Pro K5400 series" to the target you'd enter "HP Officejet Pro K550 series" (it should be the same name as the printer has in Devices and Printers). However, if you can't get this to work, you can use the buttons on the front panel of the printer to initiate the same tasks as you can from the toolbox:

To print a Configuration Page: Press and hold the power button, press the Cancel button 1 time, release the power button.

To print a Print Quality Diagnostic page: Press and hold the power button, press the Cancel button 1 time, press the Resume button 4 times, release the power button.

To align the printheads: Press and hold the power button, press the Resume button 3 times, release the power button.

To clean the printheads: Press and hold the power button, press the Resume button 6 times, release the power button.

I hope this helps a bit at least.