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hwnugent
Posts: 6
Member Since: ‎02-11-2012
Message 1 of 6 (2,440 Views)

my printer only prints part of my document

i

have a HP deskjet D1320 printer and windows 7. the printer prints fine for my grocery lists etc., from microsoft office one note.

but for instance when i tried to print a coupon i just received from best buy it will only print the outside frame of the coupon, it prints the upc barcode(without the numbers-just the bars)and this happens alot where it will print the graphics of a document but not the text inside the document, and i dont think it is a settings issue becaue i've checked and they are all set correctly, it is set to print background pictures etc. in internet options

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 6 (2,424 Views)

Re: my printer only prints part of my document

Hi hwnugent, 

 

What browser are you attempting to print the coupons from?

 

Have you tried a different internet browser?

 

Do you have the same issue when printing from application programs on the computer?

I am an HP employee.

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thomash
Posts: 1
Member Since: ‎05-05-2012
Message 3 of 6 (2,345 Views)

Re: my printer only prints part of my document

yes, I tried to print from MS word and Excel and the page spit out of the pinter but nothing printed.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 6 (2,321 Views)

Re: my printer only prints part of my document

Hi thomash,

 

Have you replaced the print cartridges?

 

Do you have the same issue from a different computer?

I am an HP employee.

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Quiz287
Posts: 1
Member Since: ‎09-24-2013
Message 5 of 6 (1,503 Views)

Re: my printer only prints part of my document

My Photosmart 8150 was fine when I printed a boarding card in August - but when I tried to print another on 9th September the bar code and all the information, like name, flight no. and so on just wasn't there.  All I had was the outline of the boarding card - and, of course, all the advertising rubbish I didn't want!

 

Why would this suddenly happen and what can I do?  I'm travelling next week so, as there is no longer a facility to get your boarding card at the airpott, I'm getting a bit stressed!

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 6 (1,497 Views)

Re: my printer only prints part of my document

Hi Quiz287,

 

Are you using new OEM or remanufactured cartridges in this printer?

 

Have you tried replacing the cartridges?

 

When you print a self test page or diagnostic page from the printer what colors are present?

 

How To Print Internal Tests:

HP Photosmart 7550, 7700, 7960, 8150 and 8450 series printers

  1. Ensure that the memory card has been removed from the memory card slot.
  2. Make sure plain paper is loaded in the In Tray.
  3. Press the Menu button.
  4. Press the Up/Down arrow button to display the Tools menu. Then press the OK button.
  5. Press the Down arrow button to highlight Print a Test Page . Then press the OK button.

Follow the steps in the document below.

Missing, Faded, or Dull Colors

 

 

I am an HP employee.

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