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officejet pro 8000 wireless will not print from windows photo viewer. all other diagnostics ok. (248 Views)
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JV_8000 Honor Student
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JV_8000
Posts: 4
Registered: ‎09-04-2011
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officejet pro 8000 wireless will not print from windows photo viewer. all other diagnostics ok.

‎09-04-2011 11:40 AM

OS is Windows 7 Home Premium x 64. All functions and printing are ok with this unit, excepting for printing through Windows Photo Viewer. Have latest software, drivers, etc., and all HP software and hardware diagnostic tools check out ok.

 

Checked Windows event log, and get Event 350, PrintService - Document  failed to print and was deleted because of corruption in the spooled file. The associated driver is: . Try printing the document again.

 

There is no additional info on this event listed in the Microsoft TechNet Events and Errors Message Reporting Center

 

When this happens, all of the lights on the printer flash very rapidly.

 

To correct, I clear the queue through Explorer, Troubleshoot, and unplug printer to reset.

 

Any suggestions appreciated.

 

Thanks

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JV_8000 Honor Student
Honor Student
JV_8000
Posts: 4
Registered: ‎09-04-2011
Message 2 of 2 (230 Views)
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Re: officejet pro 8000 wireless will not print from windows photo viewer. all other diagnostics ok.

‎09-10-2011 09:22 AM

FYI, I got this to work by treating my printer as a wired printer, even though it allegedly has wireless functionality. Luckily, my ohter devices can print to it wirelessly. At least I don't need to replace my printer just yet...

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