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01-13-2011 12:21 AM
I recently purchased and installed above printer. Printing and scanning documents are fine. But when I print something from the internet I get a jumble of unrecognizable letters. I went to the HP website and downloaded all drivers and updates, installed them, and I'm still not able to print from the internet (unless I highlight/copy into word, which takes alot of time). I use mozilla firefox on the internet. I have spent at least 10 hours on my own trying to resolve this (uninstalling/reinstalling; downloading drivers). I have spent years around computers, but I am not "tech savy." I do a lot of printing from the internet and would really love to be able to do this again without having to slow down by copying & printing everything from Word. Any help is GREATLY appreciated!! Holly
01-19-2011 09:47 PM
This has been happening to me for the past two days also! Before that it worked fine.
I feel like this printer has caused me more problems any of my computers have. Why is this?
I try to print something off of word and it sends random symbols and smiley faces and frankly, I'm sick of this!