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11-16-2009 09:06 PM
I a, 2009. My upgrade order with Am totally with you. I bought a HP laptop on August 8 2009. My upgrade order with Arvato has been "pending" since 9-14-09. I don't think I'll ever get it. No more HPs for me. I am going to Apple iMac in December!
11-16-2009 09:28 PM
Ok, if it's still pending and you've submitted your proof of purchase, call them. It won't happen on it's own if it hasn't yet. Without it set to Accepted, you aren't even in line to receive your order.