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08-17-2009 08:03 AM
I bought my new HP Pavilion back on 7/3/2009 - as soon as I got it up and running I applied for the windows 7 upgrade.
It all went well, I had my proof of purchase uploaded to Arvato and was waiting to see when the order would get finalized.
I would check the order status from time to time, and it always showed "New" until one day about 2 weeks ago I checked and it showed "Rejected"
I sent Arvato an e-mail asking the reason for this and was told -
"We apologize for the inconvnience upon the cancellation of your order. Please send us the information below and we will place the order in your accout. The reason that the order is been canceled is they over looked the account regarding to your invoice. kindly send the information listed below and we will place the order for you.
Once again we apologize for this matter and we are looking forward to straight things out for you: "
They over looked?
Okay - I'll upload my proof of purchase again- that should do it right? Wrong!
Here is what I kept seeing day after day - Server Error in '/north_america/EndCustomer' Application.
I tried telling them (Arvato) there was a problem with their server. They just kept sending back the same replies about how sorry they were.
One of my favorite replies is this one - If you are having a little trouble uploading it, please just visit the website where you placed your order and hit the view your order tab and key in the mandatory fields. Afterwards, just hit the upload button and it's all set. You will just have to wait for another e-mail confirmation regarding your sent proof of purchase.
I do believe Arvato has finally discovered that there is indeed a problem at their end, with their server, because now instead of seeing Server Error in '/north_america/EndCustomer' Application, I'm seeing that the system is undergoing "Scheduled Maintenance" and that's been going on since 8/13/2009.
I have also notified Microsoft about this.
(C. S. Lewis)
08-17-2009 03:42 PM
I checked to see if I could upload my proof of purchase again - no- the site is still undergoing "Scheduled Maintenance" 5th day for that.
Is anyone else having this problem?
Arvato stopped replying to e-mail's has anyone else had that happen?
Is there any where else to go to get help?
(C. S. Lewis)