Upgrade Program for Window 7

[pinusnirus]

Well, I received an email with notify of problem resolved: in fact, now i can order W7 for my dv7-1170EL via web.

Only, form show me for the free upgrade, a price 24,90€  due to shipment cost. IMHO is too much!

Other info about?

[Chucker]

Does any one else see this? Or is it something my computer is doing?

It happens to me whenever I try to upload my proof of purchase to Arvato, -

I've sent Arvato an e-mail about this - but haven't heard back from them yet.

Here's what I see:

Server Error in '/north_america/EndCustomer' Application.

---

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
   Windows7CommonUI.UploadPOP.Page_Load(Object sender, EventArgs e) in c:\arvato\HPNA\HPNA_WinSeven\UploadPOP.aspx.cs:31
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +50
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627

Message Edited by Chucker on 08-10-2009 02:50 PM

Message Edited by Chucker on 08-10-2009 02:51 PM

[Chucker]

Just to be sure I clicked the compatibility view tab - and still get the same thing -

[SpongeyDan]

Thanks eClaire. I went to the link you provided and it seemed to work. I uploaded my packing slip/purchase order so I'm hoping it will be verified soon. Thanks a lot for the help.

[eClaire]

pinusnirus - where did you buy your PC?  What website are you ordering the upgrade from?

[pinusnirus]

Hi eClaire, thx for your answer.

I bought it in Rome (MediaWorld) and I used official HP site for w7 order.

Arvato support answered that upgrade was free, but the cost regard only shippin.

[johnp51]

Hello,

Any assistance is appreciated resolving this problem I have.

I go to the URL

https://www.hpwindows7upgrade.arvato.com/north_america/Endcustomer/TrackYourOrderReview.aspx

I have an order and the I type in my order number. My order displays.  I was notified Aug 8 that I needed to upload a jpg copy of the sales receipt and not the serial number bar code.   I got the following error when I clicked on the upload button.  I called on the 8th and was told to wait 2 hrs because they were doing mtce on the order system.   It is now the 12th and I am still getting the same message.  I called 877-280-2279 again today on the 12th. gave the person my order number and verified my name.   I started to read her this error message and she disconnected my call.   I need help please.  Hanging up on the customer is unacceptable.

thank you.

john p.

Server Error in '/north_america/EndCustomer' Application.

---

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
   Windows7CommonUI.UploadPOP.Page_Load(Object sender, EventArgs e) in c:\arvato\HPNA\HPNA_WinSeven\UploadPOP.aspx.cs:31
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +50
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627

[Chucker]

Hi John,

I'm getting the same thing - for weeks now. At least it's good to know the problem is not with my computer. I was starting to think maybe it was because no body at Arvato would acknowledge to me that there was a problem going on with their server.

Here's my reply from Moses at Arvato:

Dear ....

We apologize for the inconvenience upon the rejection of your invoice for the Windows 7 Upgrade Program.

Please be guided that I was able to note your pending account for the Process and validation. You will be notified once the validation is done through email.

Once again we apologize for the interuption of your order if it's possible please send us also the official receipt

if you have one when you purchase the unit.

Please check the website below to see the option on how to send your invoice:

Check this website below on how to view your order and see the option for uploading your invoice or print the cover letter before mailing or sending your invoice through fax:

https://www.hpwindows7upgrade.arvato.com/north_america/Endcustomer/TrackYourOrder.aspx

-Click the View/track order and provide the information required.

-click the print button to print the cover letter.

Please be guided to print the cover letter if you will send your invoice through mail or fax. incase you cant view the letter possible reasons is you dont have adobe reader or acrobat reader installed in your computer. please be guided that you can Install the reader.

Thank you for contacting us. Please let us know if you have any additional questions.

Regards,

Moses

Windows 7 Upgrade Program Customer Care

I do to have Adobe installed on my computer.

Chuck

[Chucker]

Okay John - I went to check the upload feature at the 'Track your order' page and got this:

---

We are sorry for the inconvenience.

The web site is currently undergoing scheduled maintenance. Please try to access the site again later.

That's the first time in at least three weeks that I have been able to read anything except -

Server Error in '/north_america/EndCustomer' Application.

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
   Windows7CommonUI.UploadPOP.Page_Load(Object sender, EventArgs e) in c:\arvato\HPNA\HPNA_WinSeven\UploadPOP.aspx.cs:31
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +50
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627                                                                                                              

[llll]

why is home basic upgrade not available iven when microsoft is promissing it.... 

pls check this for detailed description 

http://h30434.www3.hp.com/psg/board/message?board.id=win7Beta&thread.id=254