HP Support Forums
Join in the conversation.
08-13-2009 07:54 PM
08-13-2009 08:39 PM
I'm applying via the Asia-pacific site and they want a receipt showing the PC Serial number - but the computer-printed Receipt from a major retail chain doesn't have the Serial Number !
Does the US upgrade process demand the serial Number on the Receipt ?
08-14-2009 10:13 PM
08-15-2009 04:51 PM - edited 08-15-2009 04:53 PM
Arvato was not ready for the stampeed of people wanting to get the windows 7 free upgrade. This e-mail reply is what I received when I asked when we can expect the site to be running again.
Thank you for contacting Windows7 Upgrade Program. .
This is in response to your email dated August 14th,2009 regarding the scheduled maintenance.
Please be advised that there is no exact time when the schedule maintenance be completed for there are so many customers trying to place an order for a free Windows7 Upgrade Program which is so renow.
We apologized for the inconvenience on this matter. If you need assistance in the near future regarding the order kit, please do not hesitate to give us a call .
Original Message Follows: ------------------------
(C. S. Lewis)
08-15-2009 04:59 PM
(C. S. Lewis)
08-20-2009 07:05 PM
I still am unable to get an answer about the free Upgrade to Windows & from Arvato.I have sent emails , called on the phoneand entered my information about 25 times in the last month and still get the same message:
We are sorry for the inconvenience.
The web site is currently undergoing scheduled maintenance. Please try to access the site again later.
If you require additional support, please contact our customer care team using the information below. Your comments are important to us and we will address your concerns as quickly as possible.
* A response will be provided within one business day
Phone (U.S. and Canada): 1-877-280-2279
* Support available Monday through Friday 10AM-10PM and Saturday 12PM-4:30PM (Eastern time)
This is the response to my last email from 8/11/09:
Thank you for sending your email regarding the Windows 7 Upgrade Program.
Please be advised that we already received the information that we required for the verification of the unit serial/product number. Please be informed that this information will be escalated to our website support department for verification. you will be notified within 5 business days through phone/email regarding to the availability of the unit for order.
Possible reasons that some customers cant place the order online even if the unit is qualified to sign out for the Windows 7 upgrade is the sytem is not yet updated and could not recognize the unit product number.Thank you for contacting us. Please let us know if you have any additional questions.
Regards, Moses Windows 7 Upgrade Program Customer Care
08-20-2009 08:14 PM
Arvato has had that "Scheduled Maintenance " message up for 10 days, what an outfit eh?
And I agree, HP should be a little more helpful in this area, maybe by sending a tech support person over to Arvato and help them get that maintenance done.
I did however get an e-mail from Arvato that said:
This is to give you an update regarding the issue that you are getting in placing your order.
I would like to let you know that we are working to take out your current order from our list for you to re-place the order. I apologize for any inconvenience. You will be contacted as soon as we have fixed this issue for you.
I appreciate your patience and let us know if you have further questions.
Windows 7 Upgrade Program Escalations Team
That was as of Monday the 17th
(C. S. Lewis)
08-21-2009 07:03 AM - edited 08-21-2009 07:03 AM
08-21-2009 07:18 AM
chucker - your situation was an inability to upload a proof of purchase which gave you odd system messages (different than damelo's situation where the product # could not be validated by the ordering site).
Your uploading issue did get attention and is understood. It will be solved soon and I'll let you know when you can successfully retry to upload your proof of purchase.
08-21-2009 07:53 AM
johnp51 - seems these errors are being seen when uploading a proof of purchase occurs after an order has been rejected the first time. will give you the signal when this issue has been resolved so you can try again, this time successfully.