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08-21-2009 11:13 AM
They received my proof of purchase on7/25/09. See below;
This is in response for your E-mail regarding your issue with invalid product
number and serial number. Thank you for your interest in the upgrade program.
As I understand it, you had been getting an error when you tried to place
your order. I can help you out with that. I have tried to place an order online
on your behalf with the information provided, however, I was also getting the
same error. Here's what I can do instead. I will escalate this over to the
support team for a review with your product and serial number. We will notify
you for 3 to 5 business days. We will keep you posted with any updates.
Moreover, you will have no problem with your downgraded Windows operating system
as you have sent us a copy of your invoice. Thank you for the information provided.
We will update you via e-mail or phone.
With any questions, feel free to contact us. Thank you.
Have a nice weekend!
08-21-2009 08:12 PM
Thank you eClaire, you have put my mind at ease.
I'll wait eagerly for the go ahead.
(C. S. Lewis)
08-26-2009 05:18 PM
I am starting to get a feeling that my situation will just fall through the cracks and get brushed aside.
What would cause such concern? The fact that I never ever, not even once get an e-mail letting me know what is going on.
Or receiving an e- mail giving me a date for me to anticipate a solution.
The only Time I ever hear anything about what is taking place is when I send out an e-mail first, then I get a response.
But only then.
It leaves me with the feeling that if I never send another e-mail to Arvato or posted another message here that that will be the end of it.
Does anyone know what I mean? It give me that out in the cold feeling.
I started the order process on July 11th. I never thought this would take all summer.
(C. S. Lewis)
08-26-2009 07:48 PM
Hi demalo - That's good news. If you try the upload option and are successful please let me know.
I think I would faint if I ever received an e-mail from Arvato that was not generated from me sending one to them first.
As of this evening all I'm seeing is this:
We are sorry for the inconvenience.
The web site is currently undergoing scheduled maintenance. Please try to access the site again later.
If you require additional support, please contact our customer care team using the information below. Your comments are important to us and we will address your concerns as quickly as possible.
(C. S. Lewis)
08-29-2009 01:49 PM
08-30-2009 12:48 AM
Hopefully one of the Tutors can help me.
My company bought a elitebook 8530w on July 9th. HP's upgrade sight clearly lists this computer as eligible for the upgrade. However the Arvato site to order these says the model (NH121UC#AMA) is invalid.
Can someone please get this fixed!!!
Also Arvato's first reply to me was for a Toshiba upgrade plan!!! What a crapy outsourcer!! HP is really screwing this one up along with Arvato's help.