Upgrade Program for Window 7

[eClaire]

robmason2 - as long as your product number is eligible, sounds like your operating system is eligible and may be a missing from Arvato's database.  What is your product number?

[eClaire]

johnp51 - we've been assuming that your issue is similar to what Chucker experienced.   This has been corrected. I have tested it myself. Please try again. IF you are not successful and get the same error, let me know.

[fabrizio]

i am getting the message "We are sorry, but the Model Number you have entered is not listed in our database" when i have bought my HP Compaq dx2420 Microtower PC on the 09/09/10, i am eligible for the upgrade, the desktop came with vista business 32bit installed but why is my serial/product numbers ( S/N: CZC92632CL -  P/N: VC644ES ) not in the avato site?

Thanks in advance for help

Fabrizio

[DexterM]

Just thought I'd share this article. It reports that some upgrades to Win 7 can take over 20 hours to complete!

Click Here

PS: The intent of posting this article is NOT to scare you away from upgrading.

[robmason2]

eClaire - I've tried again since and its gone through now, no idea what changed but oh well. Thanks anyway!

[sdownes]

I have reached the end of my tether, so if there is someone who can help I would appreciate it.

I have gone through the Arvato system and had a status of pending for a while. I changed the proof of purchase from a TIFF file to a JPG file in the hope it would be accepted...it was not, although I must confess the label was scratched badly during delivery. I uploaded the official HP Online Receipt and have now been rejected. Why?

My PC is a Pavilion Elite PC purchased July 2nd - Product e9180f - NP267AA#ABA

Thank you!

[Psoup]

I ran into the same thing. after many calls and emails (several weeks too) they did get my system in their system.  Now I have submitted my paperwork 2 times and both time they have denied me saying my paperwork in not legiable.

They come up with every excuse under the sun.  I hope you have better luck that I have.

[sdownes]

eClaire seems like she really wants to help people...I hope she can step in and get Arvato to fix this mess. Has anyone seen the mysterious auto detect tool?

[Psoup]

I have done the same thing.

HP stated that they will give the free Windows 7 upgrade to purchasers of laptops purchased after June 26th 2009.  I waited for that, made sure my laptop was included in the program (HP HDX 16) and purchased from a customer support rep by phone (at HP, not an agent). It took me over a month to submit for the upgrade because their systems did not recognize my laptop model number. After that was straightened out (many phone calls, emails etc...) I was able to submit my information just to get to the page to upload a image of my receipt. I scanned and uploaded my receipt. Many weeks later they came back and said they could not read it. I did it again... very clear... all documents etc... I received another email ... many weeks later stating denied!!! THIS IS CRAP... This has been nothing but a fiasco. I have submitted 2 times on top of waiting for many weeks for you to get your computers working. THIS IS FRAUD! HP has committed a crime and I will take this as far as it has to go to get my upgrade.You must be ashamed and will honor what you said you will do.  I spent very good money on a HP laptop with the understanding that I would receive the upgrade.  <text deleted> I am asking this forum in a very kind and nice way to help this issue since your customer support people wither can't or won't.  

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sdownes wrote:

I have reached the end of my tether, so if there is someone who can help I would appreciate it.

I have gone through the Arvato system and had a status of pending for a while. I changed the proof of purchase from a TIFF file to a JPG file in the hope it would be accepted...it was not, although I must confess the label was scratched badly during delivery. I uploaded the official HP Online Receipt and have now been rejected. Why?

My PC is a Pavilion Elite PC purchased July 2nd - Product e9180f - NP267AA#ABA

Thank you!

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Message Edited by WendyM on 09-14-2009 08:28 PM

[kkun88]

 

Got a new HP PC in August and uploaded the online receipt, invoice and proof of purchase; all of which are clear and legible. Been waiting for about a month to see if the status of my order clears, but then get an email today with this message, "Windows 7 POP Denial With Option to Resubmit". They've rejected my order. WHY? I sent an earlier email and they confirm they received everything and I see the uploads still work and AGAIN, it's still legible. What do I have to do to get it to pass????

I see that other people have the same problem. What do I need to do to get this to be accepted within a reasonable amount of time?

And why is HP using such an inefficient method and obviously substandard company of getting people upgrades? 

Message Edited by kkun88 on 09-14-2009 08:15 PM