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06-26-2009 03:06 PM
Hi, There is lots of press around the internet today about HP's new Windows 7 upgrade program.
The detailed program for all regions are located here.
Here are some details on the program for the US program.
1. Your PC* must be purchased between June 26, 2009 to January 31, 2010
2. One of the following Windows Vista versions must be factory-installed on your PC*:
- Windows Vista Home Premium
- » Windows Vista Business - opens simulated dialog
- » Windows Vista Ultimate - opens simulated dialog
3. Your PC* must be on the Eligible Models list» Eligible Models
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06-26-2009 08:38 PM - edited 06-26-2009 08:40 PM
06-27-2009 12:23 PM
06-29-2009 10:33 AM
I think it's a really great thing that HP is offering this to it's consumers. However, to those of us who bought pcs just less than a week ago don't qualify for this upgrade and I do not think this is at all good business. I had bought my laptop just a month ago, a rebate was offered and I haven't had it long enough to get it back yet. If I had bought my laptop today it would be eligible because I saw that is was on the list. I believe I will not be the first or last person to have issue with this. I'm in the mind set to go back to the store where I purchased my laptop because I am still in my 60 day return period and return and rebuy the laptop to qualify as that is a loophole I have found. I reccommend anyone in the same situation as I am do the same if you are able. I believe a more fair way to offer the upgrades to its consumers is to anyone who has purchased a pc in the 6 months prior to the release of Windows 7 as that seems to make good business sense. Up until I was happy with the customer service I had recieved so far, but now I am completely disappointed. HP I really hope you listen and make some changes that promote better good faith with its consumers.
06-29-2009 12:18 PM
Be aware of the small print when considering purchasing a computer with Vista now, and free Windows 7 when released. It is # 35 on the PDF file of FAQ's. If your computer is ever repaired, under warranty or not, Windows 7 will be deleted and Vista reinstalled as it is the "original" operating system:
"35. What happens if my computer is upgraded and then later repaired by HP?
HP returns your unit back to the original factory image, which is Windows Vista. When you get
your computer back, you must perform the upgrade again using the Windows 7 upgrade kit you
It can be found here:
That may a pain for some folks. I was excited, and about to order a new laptop before reading this. I have decided now to wait until 7 is offically released. Of course, this may not be a negative for some...
06-30-2009 02:21 PM
Thanks for the post, but what are my options when customer service says no. I purchased a DV4-1444dx machine on the 28th of this month. DV4 is on the list but they said my model did not qualify? It has a Vista 64 bit home premium sv Pack 1 operating system. and a T4200 2 G processor.
06-30-2009 02:42 PM
I would just call CS and direct them to their own site which states that All new Pavilion are included in the free upgrade...
If CS still says no, I'd personnally be saying, "Supervisor Please!". Print out the page in case they change it, so you can send it somewhere if ever need be.