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07-15-2009 09:44 PM
07-15-2009 11:56 PM
Hi, j7s - re: your Pavilion DV3 1075US PC (product # NB094UA). Your PC is an eligible model.
Shipping is only available to U.S. and Canada addresses.
07-22-2009 11:12 AM
Hi eClaire, my touchsmart tx2z (model FR171AV or FR239AV) should be eligible for win7 upgrade prog. But when I tried on the order website, it said invalid or not eligible product. Can you help me ? Thanks.
07-22-2009 01:19 PM
When I click on the eligible models list I get this message:Forbidden
You don't have permission to access /united-states/consumer/windows7-upgrade/eligmodel
Please direct me to where I can go to see the list. Thanks!
07-23-2009 10:16 PM
awsome work eClaire ! thank you. I ordered the kit with no problem. I just wonder why there are two product id's to prefer to one product?
I found that:
FR171AV is on the label sticked on the bottom of the laptop while,
FR239AV is found on the web order and packing list (I used this one to order).
Does it matter which product id I use to order the kit ? Thanks.
07-26-2009 01:57 PM
I recently purchased a HP desktop and the retailer advised that it was elidgible for the upgrade. When I try to put in my serial # the site tells me it is invalid. Can anyone help me?
07-28-2009 06:59 AM
kimbog - Besides being 10 characters, it's hard to know how to help. There is an auto-detect process now available on the ordering website if you are using your eligible PC (FQ582AAR) to order the Windows 7 Upgrade kit. You may find this helpful as your serial number is automatically picked up from your PC. If you are still encountering problems, click the Contact Us link on the ordering website.