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07-28-2009 07:02 PM
08-01-2009 11:57 PM - last edited on 08-07-2009 09:24 AM by WendyM
Colleagues, could anybody help me with HP Pavilion DV5-1190ER purchased on 15 of July 2009 in Ukraine? I'am trying to register for upgrade to Windows 7, but unable - "Your SN is not found in our DB"...
08-02-2009 07:28 AM
What I can do?
Can someone help me?
08-03-2009 01:39 AM
I purchased my hp pavilion p6110t onJuly 1 2009 (reference order# H107659858)
I went through all the steps necessary to order the windows 7 upgrade. (uploaded a copy of my packing list etc.)
Everything went smooth until today when I noticed the order was 'Rejected' without any reason whatsoever.
I was going to wait until the release of windows 7 to purchase my new computer, but hp had such a great July 4th sale going and the upgrade was a certain thing. Can you folks see if you can help me out here? I'm not able to comunicate with arvato because their e-mail hangs up on me and there is no phone number.
I sure would appreciate the help.
(C. S. Lewis)
08-03-2009 11:08 AM
for more details look at the Arvato ordering website where you see Contact Us
08-03-2009 02:36 PM
TopBrick - Which HP ordering site did you use? Here's how to reach the team for the North America (NA) HP Upgrade Order team: phone 1-877-280-2279 or e-mail firstname.lastname@example.org.
For more details about each contact method find Contact Us on the NA Arvato website.
08-03-2009 03:32 PM
Thank you folks fo the phone # (I shoulda seen that) I called them, and the girl on the other end just started taking my information real fast.
She had a good working knowledge of the english language - a little hard to understand - but she talked so fast and wouldn't let me get a word in.
It was something to do with their server and that it was unable to read the proof of purchase I uploaded to the site. I can re-order in 15 days with the same information I used the first time - I'm pretty sure, as I've said, I had a hard time asking questions - she kept trying to end the conversation.
It seems to me that it was their fault this happened, but they won't admit it.
Now I'm left wondering if I should use a different document than the 'Packing List' I used, or just scan it again
(C. S. Lewis)
08-04-2009 09:09 AM